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The SOURCE for Contact Centers

Certification

Our certification program combines Benchmarking, Agent & Customer Satisfaction performance standards which no other program offers. The statistics are determined through the World's Largest Database of Call Center Metrics.

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Training

CCCE offers call center training courses that lead to your professional certification. All courses cover the key challenges you need to address to successfully elevate your contact center to new levels of excellence standards.

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Benchmarking

BenchmarkPortal has the world's largest database of call center metrics. Benchmark your center’s performance against your competitor’s, improve agent & customer satisfaction levels, or increase operational efficiency & effectiveness.

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Assessments

BenchmarkPortal can help you balance customer expectations and financial objectives by identifying the performance metrics that will drive success. Your firm will receive unparalleled insights to improve operations and management.

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BenchmarkPortal's Call Center Consulting Services Include: Call Center Benchmarking, Call Center Training, Call Center Certification, Call Center Assessments, and Industry Reports.

BenchmarkPortal is the leader in Call Center Benchmarking, Call Center Training, and Call Center Consulting. Since its beginnings in 1995 under Dr. Jon Anton of Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world's largest call center metrics database. Now led by Bruce Belfiore, the BenchmarkPortal team of professionals has gained international recognition for its call center expertise and innovative approaches to Best Practices for the call center industry. Join our community today by benchmarking your call center with one of our Benchmarking Surveys on our website. For a full listing of BenchmarkPortal areas of expertise, see:

Call Center Benchmarking | Call Center Certification | Call Center Training | Call Center Assessments

Call Center Peer Group Reports | Call Center Industry Reports | Call Center Books

Top 100 Call Center Contest
TOP 100 CALL CENTER CONTEST
It's Complimentary and Easy To Enter!
Gain Industry Recognition and Win Monetary Prizes! 
BenchmarkPortal Center of Excellence
CENTER OF EXCELLENCE CERTIFICATION
Management's Best Path To a World Class Quality Customer Service Center
Contact Center Management Training
CONTACT CENTER TRAINING
Earn Your Professional Certification & Improve Your Centers Performance
Contact Center Metrics
iBENCHMARK BEST PRACTICE TOOL
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CallTalk Online Radio Show

CALLTALK ONLINE RADIO SHOW
Informative & Educational Topics That impact Today's Contact Center

Call Center Benchmark
CALL CENTER BENCHMARKING
Improving Call Centers Worldwide

 

Our Call Center Certified Customers

Empowering exceptional customer contact experiences for organizations of all sizes.MetLife Center of Excellence by BenchmarkPortalBrother center of excellence by BenchmarkPortalBenchmarkPortal Certified Call Center of Excellence, FAROCars.com a BenchmarkPortal Center of ExcellenceCertified Customer Service Center, Church Mutual Insurance GroupMcKesson Specialty HealthSouthern Fulfillment ServicesUnited Concordia Dental, Certified Center of Excellence    ARAG Center of Excellence By BenchmarkPortalWolters Kluwer  Sauder Woodworking, Center of Excellence by BenchmarkPortal  BenchmarkPortal Center of Excellence, Corporate Reimbursement Services  GE Capital Retail Bank - BenchmarkPortal Center of Excellence  Wolters Kluwer Health BenchmarkPortal Call Center of Excellence  Certified Customer Service Center, Proctor Financial    LCEC - Center of Excellence  Certified Customer Service Center, Canon USA   Certified Customer Service Center, Bright Horizons - Center of ExcellenceMcKesson Pharmacy Systems, BenchmarkPortal Center of ExcellenceCertified Center of Excellence, Lincoln Financial Group by BenchmarkPortal   GE Capital Fleet Services, BenchmarkPortal Center of Excellence BenchmarkPortal Center of Excellence edmentum    Northern Virginia Community College Call Center of Excellence    Certified Customer Service Center, Eyemed Vision Care  Federal Reserve Bank of St. Louis - BenchmarkPortal Center of Excellence   Dayton Power & Light, BenchmarkPortal Center of Excellence   New York Life Center of Excellence by BenchmarkPortal    Revolv Certified Call Center of Excellence by BenchmarkPortal    BenchmarkPortal Center of Excellence AutoTrader.com   Mayo Medical Laboratories Certified Center of Excellence by BenchmarkPortal    Certified Center of Excellence Health Net Federal ServicesBenchmarkPortal Center of Excellence, Alliance Data    BenchmarkPortal Center of Excellence, TrialcardBenchmarkPortal Center of Excellence, Birch Communications   Delta Dental WI, BenchmarkPortal Center of ExcellenceDelta Dental AR, BenchmarkPortal Center of ExcellenceCertified Customer Service Center, Ameritas Group   BNSF Railway, BenchmarkPortal Center of Excellence  Panasonic BenchmarkPortal Call Center of Excellence   OEConnection   al hilal bank, BenchmarkPortal Call Center of ExcellenceAmerican Medical Association - Certified Center of Excellence by BenchmarkPortalFlorida Power and Light Center of Excellence by BenchmarkPortalE&J Gallo Winery Certified Center of Excellence by BenchmarkPortalQBE Center of Excellence by BenchmarkPortalAmerican Electric PowerCertified Customer Service Center, Teacher's Credit UnionEgis Projects Canada Center of Excellence by BenchmarkPortalCertified Customer Service Center,  MessaFarmers Insurance, Center of Excellence by BenchmarkPortal

"Becoming a Call Center of Excellence can be a game changer for businesses. Fighting to keep customers in today’s economy is paramount to most companies and the Center of Excellence distinction has helped drive us to that end result. Going through this process yearly continues to challenge us to improve processes and service levels. The detailed process that BenchmarkPortal provides in comparing our data with a large peer group is unparalleled. At the end, you have a clear roadmap of what is working well and what needs focus and attention for improvement. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. This, coupled with a knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works." Angela Ballantine, Director, Customer Care, ARAG GROUP

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