The Source for Contact Center Benchmarking, Certification, Training, Assessments, Industry Reports and Custom Consulting.
We believe every contact center professional can make a difference for each customer experience. Everything we do is about discovering and sharing better ways to optimize those experiences – helping our community deliver excellence.
BenchmarkPortal is the Industry Leader in Contact Center Benchmarking, Certification, Training, Assessments, Industry Reports and Custom Consulting. Since its beginnings in 1995 at Purdue University, BenchmarkPortal has grown with the industry and has gained global recognition for its experience and innovative approaches to customer contact best practices. Join our community today and leverage our tools and expertise to improve your contact center!