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The SOURCE for Contact Centers

BenchmarkPortal is the source for Contact Center best practices with the largest database of contact center metrics in the world.

Our call center benchmarking, certification, training and consulting services are combined with over 150 years of industry experience.

Our mission is to help you run your center more efficiently and effectively.

Call Center Certification

  • The Largest Database of Call Center Metrics in The World
  • Most Highly Sought After Call Center Certification Program
  • The Only Call Center Certification Which is Academically Based
  • Statistics Show Call Centers Have Achieved Up To a 300% ROI

 

Call Center Training

 

Call Center Assessments

Call Center Benchmarking

 

Call Center Store

Call Center Certification

Our certification program combines Benchmarking, Agent & Customer Satisfaction performance standards which no other program offers. The statistics are determined through the World's Largest Database of Call Center Metrics.

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Call Center Training

BenchmarkPortal's college offers call center training courses that lead to your professional certification. All courses cover the key challenges you need to address to successfully elevate your contact center to new levels of excellence standards.

 

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Call Center Benchmarking

BenchmarkPortal has the world's largest database of call center metrics. Benchmark your center’s performance against your competitor’s, improve agent & customer satisfaction levels, or increase operational efficiency & effectiveness.

 

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Call Center Assessments

BenchmarkPortal can help you balance customer expectations and financial objectives by identifying the performance metrics that will drive success. Your firm will receive unparalleled insights to improve operations and management.

 

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BenchmarkPortal's Call Center Consulting Services Include: Call Center Benchmarking, Call Center Training, Call Center Certification, Call Center Consulting, Assessments, Industry Reports and more.

BenchmarkPortal is the leader in Call Center Benchmarking, Call Center Training, and Call Center Consulting. Since its beginnings in 1995 under Dr. Jon Anton of Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world's largest call center metrics database. Now led by Bruce Belfiore, the BenchmarkPortal team of professionals has gained international recognition for its call center expertise and innovative approaches to Best Practices for the call center industry. Join our community today by benchmarking your call center with one of our Benchmarking Surveys on our website. For a full listing of BenchmarkPortal areas of expertise, see:

Call Center Benchmarking | Call Center Certification | Call Center Training | Call Center Assessments

Call Center Peer Group Reports | Call Center Industry Reports | Call Center White Papers

Contact Center Metrics
iBENCHMARK BEST PRACTICE TOOL
Powered by Symmetrics		 Top 100 Call Center Contest
TOP 100 CALL CENTER CONTEST
16th Annual Benchmarking Study		 Call Center Benchmark
CALL CENTER BENCHMARKING
Improving Call Centers Worldwide
CallTalk Online Radio Show
CALLTALK ONLINE RADIO SHOW
Informative & Educational Topics That impact Today's Contact Center		 Call Center Campus Contact Center Management Training
CONTACT CENTER TRAINING
Improving Call Centers Worldwide

 

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Our Call Center Certified Customers

Empowering exceptional customer contact experiences for organizations of all sizes. View our Certified Call Centers of Excellence.

Wolters Kluwer, Center of ExcellenceCertified Customer Service Center, Church Mutual Insurance GroupCertified Customer Service Center, Proctor FinancialCertified Call Center Allied Solutions Certified Customer Service Center, Delta Dental of Virginia Certified Customer Service Center, Teacher's Credit UnionCertified Customer Service Center, McKesson Specialty Care Solutions Center Certified Customer Service Center, Concordia Publishing HouseCertified Customer Service Center, Delta Dental of Arkansas Certified Customer Service Center, Canon USACertified Customer Service Center, Maximus Certified Customer Service Center, Eyemed Vision CareCertified Customer Service Center, Herbalife Certified Customer Service Center, Messa Certified Customer Service Center, Ameritas Group Certified Customer Service Center, PLATOCertified Customer Service Center, MetLifeCertified Customer Service Center, New York Life InsuranceCertified Customer Service Center, Alliance Data "The Center of Excellence Program is more than just winning an award. It is a process designed to highlight gaps and opportunities within the Service and Support area of the company, much like a blueprint for success. Adding value to our support partnerships and raising the level of customer satisfaction, that is ultimately what the program is about."

Brian Wrage, Director, Technical Support & Technology Systems, Canon USA, Inc.