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The SOURCE for Contact Centers


Our certification program combines Benchmarking, Agent & Customer Satisfaction performance standards which no other program offers. The statistics are determined through the World's Largest Database of Call Center Metrics.

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CCCE offers call center training courses that lead to your professional certification. All courses cover the key challenges you need to address to successfully elevate your contact center to new levels of excellence standards.

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BenchmarkPortal has the world's largest database of call center metrics. Benchmark your center’s performance against your competitor’s, improve agent & customer satisfaction levels, or increase operational efficiency & effectiveness.

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BenchmarkPortal can help you balance customer expectations and financial objectives by identifying the performance metrics that will drive success. Your firm will receive unparalleled insights to improve operations and management.

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Call Center Benchmarking, Call Center Training, Call Center Certification, Call Center Consulting, and Industry Reports.

BenchmarkPortal is the leader in Call Center Benchmarking, Call Center Training, and Call Center Consulting. Since its beginnings in 1995 under Dr. Jon Anton of Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world's largest call center metrics database. Now led by Bruce Belfiore, the BenchmarkPortal team of professionals has gained international recognition for its call center expertise and innovative approaches to Best Practices for the call center industry. Join our community today by benchmarking your call center with one of our Benchmarking Surveys on our website.

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Our Call Center Certified Customers

Empowering exceptional customer contact experiences for organizations of all sizesFlorida Power and Light Center of Excellence by BenchmarkPortalBenchmarkPortal Center of Excellence, Alliance DataQuestar Center of Excellence Certification by BenchmarkPortalPharMEDium Center of ExcellenceCertified Center of Excellence Health Net Federal ServicesEgis Projects Canada Center of Excellence by BenchmarkPortalMcKesson Specialty HealthCertified Customer Service Center, Proctor FinancialCertified Customer Service Center, Ameritas GroupSyncrhony Financial BenchmarkPortal Center of ExcellenceBenchmarkPortal Center of Excellence, Birch CommunicationsCertified Customer Service Center, Church Mutual Insurance GroupBlue Cross Blue Shield of Masachusetts BenchmarkPortal Center of ExcellenceCertified Customer Service Center, Canon USAGE Capital Fleet Services, BenchmarkPortal Center of ExcellenceEFG Companies Center of ExcellenceCertified Customer Service Center, Bright Horizons - Center of ExcellenceDelta Dental of Michigan a certified Center of Excellence by BenchmarkPortalSanta Clara Family Health Plan - certified call centerARAG Center of Excellence By BenchmarkPortalCertified Customer Service Center,  MessaRevolv Certified Call Center of Excellence by BenchmarkPortalCertified Customer Service Center, Eyemed Vision CareCertified Center of Excellence, Lincoln Financial Group by BenchmarkPortalBrother center of excellence by BenchmarkPortalBenchmarkPortal Center of Excellence, TrialcardBenchmarkPortal Center of Excellence AutoTrader.comOEConnectionCertified Customer Service Center, MetLifeBenchmarkPortal Certified Call Center of Excellence, a BenchmarkPortal Center of ExcellenceSouthern Fulfillment ServicesUnited Concordia Dental, Certified Center of ExcellenceBenchmarkPortal Center of Excellence, Corporate Reimbursement ServicesWolters Kluwer Health BenchmarkPortal Call Center of ExcellenceLCEC - Center of ExcellenceMcKesson Pharmacy Systems, BenchmarkPortal Center of ExcellenceBenchmarkPortal Center of Excellence edmentumNorthern Virginia Community College Call Center of ExcellenceFederal Reserve Bank of St. Louis - BenchmarkPortal Center of ExcellenceDayton Power & Light, BenchmarkPortal Center of ExcellenceNew York Life Center of Excellence by BenchmarkPortal          Delta Dental WI, BenchmarkPortal Center of ExcellenceDelta Dental AR, BenchmarkPortal Center of Excellence   BNSF Railway, BenchmarkPortal Center of Excellence  Panasonic BenchmarkPortal Call Center of Excellence   al hilal bank, BenchmarkPortal Call Center of ExcellenceAmerican Medical Association - Certified Center of Excellence by BenchmarkPortalE&J Gallo Winery Certified Center of Excellence by BenchmarkPortalAmerican Electric PowerCertified Customer Service Center, Teacher's Credit UnionFarmers Insurance, Center of Excellence by BenchmarkPortal

"Becoming a Call Center of Excellence can be a game changer for businesses. Fighting to keep customers in today’s economy is paramount to most companies and the Center of Excellence distinction has helped drive us to that end result. Going through this process yearly continues to challenge us to improve processes and service levels. The detailed process that BenchmarkPortal provides in comparing our data with a large peer group is unparalleled. At the end, you have a clear roadmap of what is working well and what needs focus and attention for improvement. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. This, coupled with a knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works." ARAG GROUP