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The SOURCE for Contact Centers

Certification

Our certification program combines Benchmarking, Agent & Customer Satisfaction performance standards which no other program offers. The statistics are determined through the World's Largest Database of Call Center Metrics.

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Training

CCCE offers call center training courses that lead to your professional certification. All courses cover the key challenges you need to address to successfully elevate your contact center to new levels of excellence standards.

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Benchmarking

BenchmarkPortal has the world's largest database of call center metrics. Benchmark your center’s performance against your competitor’s, improve agent & customer satisfaction levels, or increase operational efficiency & effectiveness.

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Assessments

BenchmarkPortal can help you balance customer expectations and financial objectives by identifying the performance metrics that will drive success. Your firm will receive unparalleled insights to improve operations and management.

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BenchmarkPortal's Call Center Consulting Services Include: Call Center Benchmarking, Call Center Training, Call Center Certification, Call Center Assessments, Industry Reports and more.

BenchmarkPortal is the leader in Call Center Benchmarking, Call Center Training, and Call Center Consulting. Since its beginnings in 1995 under Dr. Jon Anton of Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world's largest call center metrics database. Now led by Bruce Belfiore, the BenchmarkPortal team of professionals has gained international recognition for its call center expertise and innovative approaches to Best Practices for the call center industry. Join our community today by benchmarking your call center with one of our Benchmarking Surveys on our website. For a full listing of BenchmarkPortal areas of expertise, see:

Call Center Benchmarking | Call Center Certification | Call Center Training | Call Center Assessments

Call Center Peer Group Reports | Call Center Industry Reports | Call Center Books

Top 100 Call Center Contest
TOP 100 CALL CENTER CONTEST
It's Complimentary and Easy To Enter!
Gain Industry Recognition and Win Monetary Prizes! 		 BenchmarkPortal Center of Excellence
CENTER OF EXCELLENCE CERTIFICATION
Management's Best Path To a World Class Quality Customer Service Center		 Contact Center Management Training
CONTACT CENTER TRAINING
Earn Your Professional Certification & Improve Your Centers Performance
Contact Center Metrics
iBENCHMARK BEST PRACTICE TOOL
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CallTalk Online Radio Show

CALLTALK ONLINE RADIO SHOW
Informative & Educational Topics That impact Today's Contact Center

 Call Center Benchmark
CALL CENTER BENCHMARKING
Improving Call Centers Worldwide

 

Latest NewsUpcoming Events

Find local call center events in your town or across the country. Your guide to information about relevant scheduled events, meetings, conferences, seminars, symposia and workshops.

Our Call Center Certified Customers

Empowering exceptional customer contact experiences for organizations of all sizes. View our Certified Call Centers of Excellence.

Mayo Medical Laboratories Certified Center of Excellence by BenchmarkPortalCertified Center of Excellence Health Net Federal ServicesBenchmarkPortal Center of Excellence, Alliance DataBenchmarkPortal Center of Excellence, TrialcardBenchmarkPortal Center of Excellence, Birch Communications  Certified Center of Excellence, Lincoln Financial Group by BenchmarkPortal    Certified Customer Service Center, Ameritas Group Panasonic BenchmarkPortal Call Center of Excellence OEConnection Certified Customer Service Center, MaximusCertified Customer Service Center, Canon USAal hilal bank, BenchmarkPortal Call Center of ExcellenceBenchmarkPortal Center of Excellence, Corporate Reimbursement Services  BenchmarkPortal Center of Excellence edmentum   Sauder Woodworking Center of Excellence by BenchmarkPortal  American Medical Association - Certified Center of Excellence by BenchmarkPortal    Florida Power and Light Center of Excellence by BenchmarkPortalUnited Concordia Dental, Certified Center of Excellence      E&J Gallo Winery Certified Center of Excellence by BenchmarkPortalCertified Customer Service Center, Bright Horizons - Center of Excellence       Wolters Kluwer, Center of Excellence    QBE Center of Excellence by BenchmarkPortal     Certified Customer Service Center, Church Mutual Insurance Group   Certified Customer Service Center, Proctor Financial    American Electric Power     Certified Call Center Allied Solutions    Certified Customer Service Center, Delta Dental of Virginia Certified Customer Service Center, Teacher's Credit UnionCertified Customer Service Center, McKesson Specialty Care Solutions Center Certified Customer Service Center, Concordia Publishing House Certified Customer Service Center, Eyemed Vision Care   Certified Customer Service Center, Herbalife Egis Projects Canada Center of Excellence by BenchmarkPortal Certified Customer Service Center, MessaCertified Customer Service Center, MetLife


"Becoming a Call Center of Excellence can be a game changer for businesses. Fighting to keep customers in today’s economy is paramount to most companies and the Center of Excellence distinction has helped drive us to that end result. Going through this process yearly continues to challenge us to improve processes and service levels. The detailed process that BenchmarkPortal provides in comparing our data with a large peer group is unparalleled. At the end, you have a clear roadmap of what is working well and what needs focus and attention for improvement. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. This, coupled with a knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works." Angela Ballantine, Director, Customer Care, ARAG GROUP

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