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BenchmarkPortal Announces Partnership with CCNG

BenchmarkPortal customers receive complimentary CCNG MembershipSanta Maria, CA (March 23, 2005) - BenchmarkPortal is excited to announce a new partnership with CCNG, the industry's leading network of call center managers and call center professionals. The partnership enables each CCNG member to take advantage of BenchmarkPortal's unique Reality Check Benchmarking Service and offers BenchmarkPortal clients and customers a complimentary one-year CCNG Individual Membership ($475 value). CCNG is the number one industry advocate for call center managers -- providing programs on a local, regional, national and virtual basis. CCNG members are motivated call center management and industry professionals dedicated to the exchange of working knowledge and best practice strategies for the advancement of call center operations and call center professionals. CCNG offers membership at the corporate, group, and individual level, and through CCNG, members can:

  • Learn how to develop and implement sustainable improvements in the performance of your call center agents and teams.
  • Develop knowledge of current best practice tools, processes, and strategies, and their impact on business goals.
  • Receive access to tools and programs by which they can quantify call center performance and its impact on the enterprise.
  • Grow as a call center professional and expand their contributor across their organization and throughout the industry.

BenchmarkPortal encourages you to take advantage of our newest partnership and this exceptional offer from CCNG. To establish your membership through this special offer, click here [hyperlink to a unique BenchmarkPortal Offer page on the CCNG web site], or contact CCNG at 1-800-840-2264 and mention this offer. For Additional Information Contact: CCNG membership@ccng.com (800) 840-CCNG BenchmarkPortal Information@BenchmarkPortal.com (805) 614-0123

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"The certification process is well worth the time and effort. Our management staff learned a great deal through the process and are putting those lessons learned into everyday practice. Our call center staff was energized by earning the Center of Excellence Certification. We all take a great deal of pride in this accomplishment and are eager to keep improving our customer service experiences."
John Harcourt, 2nd VP Client Servicing and Operations, Allied Solutions

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Topic: Don't Believe the Myths About Social Media and Call Centers
  • Myth 1: Social Media Doesn't Affect Customer Service
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Speakers: Host: Bruce Belfiore, CEO of BenchmarkPortal &
Guest Speaker: Dr Natalie Petouhoff, Social Business Strategist and ROI Expert
Date: Listen to the archive here

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