Archbold, OH – December 2007 Sauder Woodworking Announced it has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry.
While we have known for a long time that we are doing things the right way, it is extremely reassuring when an independent expert in the call center world confirms our beliefs. We have been awarded this distinction because of the great combination of talents within our team. I am proud to be a part of the Consumer Services organization, and I thank all of our representatives and support staff for being the reason we achieved this great honor. Call Centers achieve the Center of Excellence distinction based on a best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from the BenchmarkPortal in conjunction with the Center for Customer-Driven Quality at Purdue University.
Since companies spend vast amounts of money implementing and operating call centers to ensure a competitive edge in customer service, it is vital that the call handling process be conducted at best practice standards. This need to function at best practice levels has, in turn, created the need for third-party certification that shows when call centers are operating at this high level of call handling performance. Please follow the link do discover what the 4 steps to certification are and how they will improve your centers performance. www.benchmarkportal.com/certification
About BenchmarkPortal
BenchmarkPortal is the custodian of the Purdue University Center for Customer-Driven Quality database of contact center metrics, the largest in the world. Founded in 1995 by Dr. Jon Anton, it provides reports, products and services for contact centers in the areas of operational metrics, customer satisfaction measurement and agent satisfaction measurement. BenchmarkPortal’s Web site can be found at: http://www.benchmarkportal.com
About Sauder Woodworking
Sauder Woodworking Co. is a privately-held, third generation, family-run business. Subsidiaries include: Progressive Furniture Inc., a manufacturer and importer of traditional solid wood, veneered and laminate furniture; and Sauder Manufacturing Company, a leader in church, educational, and health care seating. With its 2,700 employees, the Sauder family of companies generates sales of nearly $570 million annually.
BenchmarkPortal
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