McKesson Call Centers in the top 10 percent of the 20,000 call centers studied throughout North America. McKesson Pharmacy Systems Earns Support Certification MPS Support Desk awarded “ Call Center of Excellence” ATLANTA , March 3, 2008 – McKesson Pharmacy Systems (MPS), a unit of McKesson Corporation, today announced it was awarded the “ Call Center of Excellence” Certification by Purdue University 's Center of Customer-Driven Quality Ô through BenchmarkPortal for the second time in two years. This prestigious certification is awarded only to the top ten percent of call center's worldwide. The rigorous selection process includes a third-party analysis and operational review conducted by BenchmarkPortal and attainment of best-in-class performance metrics. This is the second time MPS has become certified under the industry grouping, "Level One Technical Support." The company's Pharmaserv Helpdesk, located in Livonia , MI , received the honor in December 2006 and is in the process of renewing the certification for 2008. Certification of McKesson's Atlanta Helpdesk, which supports several of the company's software clients, including those using EnterpriseRx and PharmacyRx, as “world class” in performance and quality gives McKesson's customers a distinct advantage. It also further confirms McKesson's prevailing commitment to customer satisfaction. The Purdue University Center for Customer-Driven Quality presents the “Center of Excellence” award to customer service call centers that rank in the top ten percent of the 20,000 call centers studied using a Balanced Scorecard that measures both efficiency and effectiveness. The database includes thousands of call centers in 24 industry segments sharing performance statistics, which are used by call center professionals worldwide to establish goals for best practice call center performance. McKesson Pharmacy Systems has over 50 employees in its Atlanta location and answers more than 100,000 calls annually. “We're very proud of the Atlanta team for this industry leading accomplishment,” said Anan Khaldi, Senior Vice President of Customer Operations for MPS. “We also recognize this as one step further in our continuing effort to offer all McKesson Pharmacy Systems ' customers the highest service levels in our industry.“ About McKesson Corporation McKesson Corporation, currently ranked 18th on the FORTUNE 500, is a healthcare services and information technology company dedicated to helping its customers deliver high-quality healthcare by reducing costs, streamlining processes, and improving the quality and safety of patient care. McKesson is the longest-operating company in healthcare today, marking 175 years of continuous operations in 2008. Over the course of its history, McKesson has grown by providing pharmaceutical and medical-surgical supply management across the spectrum of care; healthcare information technology for hospitals, physicians, homecare and payors; hospital and retail pharmacy automation; and services for manufacturers and payors designed to improve outcomes for patients. For more information, visit www.mckesson.com . About McKesson Pharmacy Systems With a wide array of unique pharmacy solutions that provide superior performance, functionality, and world-class support, our complete portfolio of flexible software solutions can aid nearly all pharmacy operations. Our cutting-edge technology solves the needs of community, chain, hospital, clinic, and long-term care pharmacies in all 50 states. To find out more information about McKesson Pharmacy Systems complete portfolio of products and services please contact us at www.pharmacysystems.mckesson.com
Contact: Andrea Serra, Director of Marketing Phone: 734.523.9599 Mobile: 734.883.4205 Email: andrea.serra@mckesson.com
About BenchmarkPortal
BenchmarkPortal is the custodian of the Purdue Research Foundation database of contact center performance metrics, the largest such database in the world. Data is collected in conjunction with the Center for Customer-Driven Quality at Purdue University . In 2005, BenchmarkPortal received U.S. Patent #6,877,034 for its unique methodology of call center performance evaluation through metric gap analysis. They provide reports, products and services for contact centers in the areas of operational metrics, customer satisfaction measurement and agent satisfaction measurement. For further research information visit www.BenchmarkPortal.com
Contact:
Sean Vierling Vice President of Business Development Phone: 720.222.0470 Mobile: 970.390.7511 Email: sean@benchmarkportal.com
