ZC Sterling Call Centers Earn “Center of Excellence” Certification for Second Year

ATLANTA – May 14, 2008 – For the second year in a row, ZC Sterling’s customer care centers have been recognized as a Certified “Centers of Excellence” by the Center for Customer-Driven Quality at Purdue University in coordination with BenchmarkPortal. This certification ranks ZC Sterling’s customer care cacilities in the top ten percent of the 20,000 call centers studied throughout North America. ZC Sterling is the only company in the hazard insurance services industry to possess this certification. To earn the “Center Of Excellence” certification, ZC Sterling’s call center operations met objective, quantitative criteria and passed audits led by Dr. Jon Anton, Adjunct Professor at Purdue University and founder of the Center for Customer- Driven Quality. The certification is based on best-practice metrics drawn from the world's largest database of call center information. ZC Sterling’s call center also demonstrated superior operational efficiency, service level standards, process management, customer satisfaction, leadership, resources and employee training. “Our ability to secure this certification two years in a row assures our clients not only of the quality of our service, but also of our ability to deliver it consistently,” said Bill Krochalis, president and CEO. ZC Sterling’s call center associates respond to customer inquiries related to home loan requirements for insurance. About BenchmarkPortal BenchmarkPortal is the custodian of the Purdue University Center for Customer-Driven Quality database of contact center metrics, the largest in the world. It provides reports, products and services for contact centers in the areas of operational metrics, customer satisfaction measurement and agent satisfaction measurement. BenchmarkPortal’s Web site can be found at www.benchmarkportal.com Media Contact: Chris Ablan Phone: 970-688-4152 Email: chris@benchmarkportal.com About ZC Sterling ZC Sterling Corporation is a leading provider of specialty insurance and technology-enabled solutions for the mortgage servicing industry. It provides hazard insurance tracking and outsourcing services, voluntary homeowners insurance, customized real estate tax services, back office business process outsourcing, customer care solutions and Hispanic call center services for lenders, mortgage servicing organizations and homebuilders nationwide. ZC Sterling is headquartered in Atlanta, Georgia with operations in California, Florida, Iowa, Nebraska, New Mexico and North Carolina. Media Contacts: DeAnna Lewis ZC Sterling Corporation Phone: 770-303-2759 Email: deanna.lewis@zcsterling.com