Richmond, Ohio – OEConnection announced it has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. Making the connection... creating the link... OEConnection provides online technology solutions that put people, parts, service and profits within reach. Providing information and systems to assist parts and service departments move more original equipment parts and better service their customers. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry.
Call Centers achieve the Center of Excellence distinction based on a best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from the BenchmarkPortal in conjunction with the Center for Customer-Driven Quality at Purdue University.
Since companies spend vast amounts of money implementing and operating call centers to ensure a competitive edge in customer service, it is vital that the call handling process be conducted at best practice standards. This need to function at best practice levels has, in turn, created the need for third-party certification that shows when call centers are operating at this high level of call handling performance. Please follow the link do discover what the 4 steps to certification are and how they will improve your centers performance. http://www.benchmarkportal.com/certification
BenchmarkPortal is the custodian of the Purdue University Center for Customer-Driven Quality database of contact center metrics, the largest in the world. Founded in 1995 by Dr. Jon Anton, it provides reports, products and services for contact centers in the areas of operational metrics, customer satisfaction measurement and agent satisfaction measurement. BenchmarkPortal’s Web site can be found at: www.benchmarkportal.com
OEConnection technology provides a better way to manage a supply chain for original equipment (OE) automotive replacement parts. Thanks to our extensive experience with Internet technology and our singular industry focus, we have a deep understanding of business needs and are especially qualified to provide a unique end-to-end solution specifically designed to address them.
BenchmarkPortal Purdue Research Park 3000 Kent AvenueWest Lafayette, IN 47906 Direct 805-465-7201