Management: Are You Parenting or Managing Your Staff? Air Date: Tuesday, December 8, 2009 – 10AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Brad Odom Season: 1, Episode Number: 10 Check out our CallTalk Archives by...
Email Metrics Best Practices Air Date: Wednesday, November 11, 2009 – 10AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: John Chatterley Season: 1, Episode Number: 9 Check out our CallTalk Archives by Clicking Here ...
Service Level Air Date: Tuesday, October 27, 2009 – 10AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Adam Cincoski Season: 1, Episode Number: 8 Check out our CallTalk Archives by Clicking Here CallTalk is a...
First Call Resolution Air Date: Wednesday, January 15, 2014 – 10AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Rosanne D’Ausilio, Customer Service Expert, Industrial Psychologist, Master Trainer, Keynote Speaker,...
Customer Satisfaction Measurement Air Date: Tuesday, September 29, 2009 – 10AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Joe Ordyna Season: 1, Episode Number: 6 Check out our CallTalk Archives by Clicking Here ...
Motivation and Manage Employees Air Date: Tuesday, September 15, 2009- 10AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Dr. Rosanne D’Ausilio Season: 1, Episode Number: 5 Check out our CallTalk Archives by Clicking Here ...
At-Home Agents Air Date: Tuesday, September 8, 2009 – 10AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Steve Silver Season: 1, Episode Number: 4 Check out our CallTalk Archives by Clicking Here CallTalk is a...
Customers Criteria For Quality Air Date: Tuesday, August 18, 2009 – 10AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Drup Phelps Season: 1, Episode Number: 3 Check out our CallTalk Archives by Clicking Here ...
Beyond Benchmarking Air Date: Tuesday, August 4, 2009 – 10AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Drup Phelps Season: 1, Episode Number: 2 Check out our CallTalk Archives by Clicking Here CallTalk is a...
How Economic Conditions are Effecting Call Centers Air Date: Tuesday, July 21, 2009 – 10AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Drup Phelps Season: 1, Episode Number: 1 Check out our CallTalk Archives by...
