Site selection: What does the research show are the key success factors? December 8, 2010 – 3:17am Site selection: What does the research show are the key success factors? Date: December 8, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: Kristin...
Management: Are You Parenting or Managing Your Staff? Air Date: Wednesday, December 8, 2010 – 8AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Kristin Beatty Season: 2, Episode Number: 9 Check out our CallTalk...
Hold Time and Transfers: The Balancing Act You Can Win November 10, 2010 – 3:05am Hold Time and Transfers: the balancing act you can win Date: November 10, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: Dayne Petersen, Call Center Expert Below is the...
Hold Time and Transfers Air Date: Wednesday, November 10, 2010 – 8AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Dayne Petersen Season: 2, Episode Number: 8 Check out our CallTalk Archives by Clicking Here ...
Customer and Agent Loyalty Air Date: Wednesday, October 27, 2010 – 8AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Jeanne Bliss Season: 2, Episode Number: 7 Check out our CallTalk Archives by Clicking Here ...
Consumer and Agent Loyalty: 5 Questions You Need to Ask Yourself Before You Leave Work Tonight October 27, 2010 – 3:11am Consumer and Agent Loyalty: 5 Questions you need to ask yourself before you leave work tonight Date: October 27, 2010 Host: Bruce Belfiore,...
Outbound Calls: Challenges and solutions for both blended and dedicated centers. October 13, 2010 – 1:54am Outbound Calls: Challenges and solutions for both blended and dedicated centers. Date: October 13, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest:...
Stop botching your incentive plans: Get the science behind the results September 29, 2010 – 3:33am Stop botching your incentive plans: Get the science behind the results Date: September 29, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: Dr. Brooks...
Employee Incentive Tips Air Date: Wednesday, September 10, 2014 – 8AM/PT Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal Guest Speaker: Dr. Brooks Mitchell Season: 2, Episode Number: 5 Check out our CallTalk Archives by Clicking Here ...
