Call Us Now
800-214-8929
The SOURCE for Contact Centers
Home » Call Center News/Resources » Call Center News and Press Releases

CallTalk show: Benchmarking made easy: How your metrics can be leveraged for optimum results

Submitted by BMPeditor on Wed, 02/17/2010 - 06:13
Benchmarking made easy: How your metrics can be leveraged for optimum results Date: February 17, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: John Chatterley, Industry Expert Below is the Recording of the show:for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website

Newsletter Signup

Call Center News/Resources

"The certification process is well worth the time and effort. Our management staff learned a great deal through the process and are putting those lessons learned into everyday practice. Our call center staff was energized by earning the Center of Excellence Certification. We all take a great deal of pride in this accomplishment and are eager to keep improving our customer service experiences."
John Harcourt, 2nd VP Client Servicing and Operations, Allied Solutions

Customer Assistance

Contact us to know how BenchmarkPortal can make a difference in your business.
Online Contact Form
1-800-214-8929 Ext. 1
Sales@BenchmarkPortal.com

 

iBenchmark Automated Benchmarking Solution That Promises Positive ROI

CallTallk Online Radio Show

Topic: Don't Believe the Myths About Social Media and Call Centers
  • Myth 1: Social Media Doesn't Affect Customer Service
  • Myth 2: There's No ROI for Social Customer Service
  • Myth 3: My Customers Aren't on Twitter
Speakers: Host: Bruce Belfiore, CEO of BenchmarkPortal &
Guest Speaker: Dr Natalie Petouhoff, Social Business Strategist and ROI Expert
Date: Listen to the archive here

CallTalk Radio