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1st Global Contact Forum 14 Congreso Mexico 2010

Bruce Belfiore CEO/ Senior Research Executive BenchmarkPortal http://www.benchmarkportal.com

Bruce Belfiore will be the closing keynote speaker at the event “Benchmarking Your Way to Call Center Excellence: Find the Motivation and the Means!" which will take place the afternoon of March 10th 2010. This event will be held at the 1st Global Contact Forum in Mexico City on March 8th-10th.

The Centro Banamex Convention Center is Mexico’s leading and award-winning convention facility www.centrobanamex.com and is conveniently located a short drive from Mexico City’s business centers and hotel districts.

Join us on March 11th to visit several leading Contact Centers and learn first-hand what cutting-edge companies are doing to interact with and satisfy their customers. Reserve early as space is limited.

For more information please visit: http://www.imt.com.mx/congresomexico2010/phpen/index.php

To Register: http://www.imt.com.mx/congresomexico2010/phpen/cuotas/registro.php

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"The certification process is well worth the time and effort. Our management staff learned a great deal through the process and are putting those lessons learned into everyday practice. Our call center staff was energized by earning the Center of Excellence Certification. We all take a great deal of pride in this accomplishment and are eager to keep improving our customer service experiences."
John Harcourt, 2nd VP Client Servicing and Operations, Allied Solutions

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CallTallk Online Radio Show

Topic: Don't Believe the Myths About Social Media and Call Centers
  • Myth 1: Social Media Doesn't Affect Customer Service
  • Myth 2: There's No ROI for Social Customer Service
  • Myth 3: My Customers Aren't on Twitter
Speakers: Host: Bruce Belfiore, CEO of BenchmarkPortal &
Guest Speaker: Dr Natalie Petouhoff, Social Business Strategist and ROI Expert
Date: Listen to the archive here

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