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Adherence: the problems, the policies, the best practices

Submitted by BMPeditor on Wed, 05/19/2010 - 07:56

Adherence: the problems, the policies, the best practices Date: May 19, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: Erica Cockfield, Director of Atlanta Watershed Below is the Recording of the show:for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal's website

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"The certification process is well worth the time and effort. Our management staff learned a great deal through the process and are putting those lessons learned into everyday practice. Our call center staff was energized by earning the Center of Excellence Certification. We all take a great deal of pride in this accomplishment and are eager to keep improving our customer service experiences."
John Harcourt, 2nd VP Client Servicing and Operations, Allied Solutions

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Topic: Don't Believe the Myths About Social Media and Call Centers
  • Myth 1: Social Media Doesn't Affect Customer Service
  • Myth 2: There's No ROI for Social Customer Service
  • Myth 3: My Customers Aren't on Twitter
Speakers: Host: Bruce Belfiore, CEO of BenchmarkPortal &
Guest Speaker: Dr Natalie Petouhoff, Social Business Strategist and ROI Expert
Date: Listen to the archive here

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