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Social media and the call center: Where are we headed?

Submitted by BMPeditor on Wed, 05/26/2010 - 08:02

Social media and the call center: Where are we headed? Date: May 26, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: Kyle Gosnell, CEO of Interactive Innovations Below is the Recording of the show:for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal's website

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CallTallk Online Radio Show

Topic: Don't Believe the Myths About Social Media and Call Centers
  • Myth 1: Social Media Doesn't Affect Customer Service
  • Myth 2: There's No ROI for Social Customer Service
  • Myth 3: My Customers Aren't on Twitter
Speakers: Host: Bruce Belfiore, CEO of BenchmarkPortal &
Guest Speaker: Dr Natalie Petouhoff, Social Business Strategist and ROI Expert
Date: Listen to the archive here

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