March 2010 - BenchmarkPortal today announced that Maximus Health Services- Texas Eligibility Support Services Call Centers have been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry.
“The certification of the Texas call centers’ customer service operations as a Center of Excellence is a result of their effectiveness and efficiency in interacting with their customers,” commented Dr. Jon Anton of the CCDQ. “We applaud their commitment to balancing cost-effective service solutions with superior customer service.” Call Centers achieve the Center of Excellence distinction based on a best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from the BenchmarkPortal in conjunction with the Center for Customer-Driven Quality at Purdue University.
“This certification exemplifies our dedication to continually provide high quality, efficient call center services to Texans. Our management and call center staff understand the needs of the callers and are committed to striving for excellence,” said Leslie Wolfe, Division President of MAXIMUS Health Services.
Since companies spend vast amounts of money implementing and operating call centers to ensure a competitive edge in customer service, it is vital that the call handling process be conducted at best practice standards. This need to function at best practice levels has, in turn, created the need for third-party certification that shows when call centers are operating at this high level of call handling performance. Please follow the link do discover what the 4 steps to certification are and how they will improve your centers performance. www.benchmarkportal.com/certification
BenchmarkPortal is the custodian of the Purdue Research Foundation database of contact center performance metrics, the largest such database in the world. The data is collected in conjunction with the Center for Customer-Driven Quality™ at Purdue University. In 2005, BenchmarkPortal received U.S. Patent #6,877,034 for its unique methodology of call center performance evaluation through metric gap analysis. BenchmarkPortal provides industry reports, and professional services for contact centers in the areas of operational metrics, customer satisfaction measurement, and agent satisfaction measurement. For more information about BenchmarkPortal visit our Web site at: www.BenchmarkPortal.com
MAXIMUS is a leading provider of government services worldwide and is devoted to providing
health and human services program management and consulting services to its clients. The
Company has more than 6,500 employees located in more than 220 offices in the United
States, Canada, Australia, the United Kingdom, and Israel. Additionally, MAXIMUS is included
in the Russell 2000 Index and the S&P SmallCap 600 Index