McKesson Specialty Care Solutions Center
Earns Prestigious Center of Excellence Recognition from BenchmarkPortal
West Lafayette, IN, August 2010, BenchmarkPortal today announced that the McKesson Specialty Care Solutions’ has been certified as a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry.
"This is a major achievement for a contact center in this industry,” said Bruce Belfiore, senior research executive, Center for Customer-Driven Quality at Purdue University. "Earning the certification indicates a culture of quality that is ongoing.”
McKesson Specialty Care Solutions’ Reimbursement and Access Services Solution Center provides a single gateway to reimbursement hotlines, risk evaluation and mitigation strategies (REMS) services, patient assistance programs, managed distribution support and more on behalf of specialty pharmaceutical manufacturers.
Call Centers achieve the Center of Excellence distinction based on a best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from the BenchmarkPortal in conjunction with the Center for Customer-Driven Quality at Purdue University.
Since companies spend vast amounts of money implementing and operating call centers to ensure a competitive edge in customer service, it is vital that the call handling process be conducted at best practice standards. This need to function at best practice levels has, in turn, created the need for third-party certification that shows when call centers are operating at this high level of call handling performance. Please follow the link to discover what the 4 steps to certification are and how they will improve your centers performance. www.benchmarkportal.com/certification
BenchmarkPortal is the custodian of the Center for Customer-Driven Quality's database of contact center metrics, the largest in the world, founded in 1995 by Dr. Jon Anton at Purdue University. BenchmarkPortal is an industry leader in call center industry reports, call center training, and call center certification worldwide. BenchmarkPortal’s Web site can be found at: http://www.benchmarkportal.com
Purdue Research Park
3000 Kent Avenue
West Lafayette, IN 47906