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McKesson Specialty Health Center Earns Prestigious Center of Excellence Recognition from BenchmarkPortal

McKesson Specialty Health Center

Earns Prestigious Center of Excellence Recognition from BenchmarkPortal

West Lafayette, IN, August 2010, BenchmarkPortal today announced that the McKesson Specialty Health Reimbursement and Access Services Solution Center in Scottsdale, Ariz. has been certified as a Center of Excellence by BenchmarkPortal. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry.

"This is a major achievement for a contact center in this industry,” said Bruce Belfiore, senior research executive, BenchmarkPortal, "Earning the certification indicates a culture of quality that is ongoing.”

McKesson Specialty Health Reimbursement and Access Services Solution Center provides a single gateway to reimbursement hotlines, risk evaluation and mitigation strategies (REMS) services, patient assistance programs, managed distribution support and more on behalf of specialty pharmaceutical manufacturers.

Call Centers achieve the Center of Excellence distinction based on a best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from the BenchmarkPortal.

Since companies spend vast amounts of money implementing and operating call centers to ensure a competitive edge in customer service, it is vital that the call handling process be conducted at best practice standards. This need to function at best practice levels has, in turn, created the need for third-party certification that shows when call centers are operating at this high level of call handling performance. Please follow the link to discover what the 4 steps to certification are and how they will improve your centers performance. www.benchmarkportal.com/certification

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"Becoming a Call Center of Excellence can be a game changer for businesses. Fighting to keep customers in today’s economy is paramount to most companies and the Center of Excellence distinction has helped drive us to that end result. Going through this process yearly continues to challenge us to improve processes and service levels. The detailed process that BenchmarkPortal provides in comparing our data with a large peer group is unparalleled. At the end, you have a clear roadmap of what is working well and what needs focus and attention for improvement. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. This, coupled with a knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works."
ARAG GROUP

 

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