(Norwalk, CT – [October 13, 2010]) Technology Marketing Corporation today announced that the Call Center Certification channel, sponsored by BenchmarkPortal (News - Alert), has been launched as the newest addition to the TMCnet channel program.
The Call Center Certification channel provides an array of call center solutions including certification, training and consulting information that is only available from BenchmarkPortal. In addition, visitors can find valuable resources such as industry reports, white papers, featured articles and industry news. The Call Center Certification channel can be found at: http://www.tmcnet.com/channels/call-center-certification/ TMCnet’s channels are micro-targeted information portals where readers can find topic-specific news, articles, feature stories and product reviews. TMCnet has over 100 channels covering important topics in the IP Communications, VoIP, IP Telephony, CRM, Call Center and Information Technology industries. “BenchmarkPortal is pleased to join forces with TMC (News - Alert), the leader of communications and technology media,” commented Bruce Belfiore, CEO at BenchmarkPortal. “Taking advantage of TMCnet’s credibility and expertise in driving traffic will reinforce our branding and distinguish BenchmarkPortal as a leading call center certification provider.” BenchmarkPortal is the source for contact center best practices and has the largest database of call center metrics in the world. Thanks to industry leading expertise, dedication to quality, and performance benchmarking tools, BenchmarkPortal is at the forefront of the call center certification industry. “TMCnet welcomes BenchmarkPortal’s Call Center Certification channel into our program,” stated Dave Rodriguez (News - Alert), TMC president. “Benchmark Portal is well-respected in the call center industry for their certification and consulting programs and has set them at the forefront of the industry. Our channel program is a community-building vehicle assisting our partners in building their brand, while contributing to the vast array of valuable content which drives traffic to TMCnet, the most-visited communications and technology website in the world.” TMCnet is the leading website for communications and technology professionals. TMCnet has had as many as 3 million visitors and 36 million page views according to Webtrends. For information on TMCnet’s channels program, please contact Stephanie Thompson at (203) 852-6800, ext. 139 or e-mail: sthompson@tmcnet.com.About TMC Technology Marketing Corporation (TMC) is an integrated global media company helping clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. More than 100 editors and award-winning experts from around the globe contribute to TMCnet. Ranked in the top 3,000 sites in the world by Quantcast (News - Alert).com, TMCnet serves millions of visitors each month. In addition, TMC produces ITEXPO, 4G Wireless Evolution in conjunction with Crossfire Media, and AstriCon, in conjunction with Digium (News - Alert). TMC also offers industry-specific websites: IT.TMCnet.com, 4G-wirelessevolution TMCnet.com, Cable.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com. For more information about TMC, visit www.tmcnet.com. About Benchmark Portal BenchmarkPortal is the source for Contact Center best practices with our Benchmarking, Education and Consulting services. Our mission is to help you run your center more efficiently and effectively. Call center benchmarking is relatively new and was first initiated at Purdue University by Dr. Jon Anton in 1995 with a grant from IBM (News - Alert). After six years of research, the Purdue database of almost one terabyte of performance metrics is constantly being enhanced by new participants, and is now outsourced for data management, maintenance, and information distribution to BenchmarkPortal, We are still continually growing our database, already the world's largest, for call center metrics by conducting data drives twice a year to have the most up to date information in the industry. For more information on call center certification, call center training, call center consulting please contact us. TMC Contact:Juliana Kenny TMCnetTel: 203-852-6800 Fax: 203-853-2845jkenny@tmcnet.com www.tmcnet.com Benchmark Portal Contact:Jeff Robertson 800.214.8929 805.618.1557 jeffrobertson@benchmarkportal.com http://www.benchmarkportal.com
