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Workforce Optimization: Analytics Demystified -- Employee Focus (Session 1 of 2)

Submitted by BMPeditor on Wed, 01/19/2011 - 05:07

Workforce Optimization: Analytics Demystified -- Employee Focus (Session 1 of 2) Date: January 19, 2011 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: Bill Durr, Principal solutions consultant for Verint Below is the Recording of the show:For more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal's website

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"The certification process is well worth the time and effort. Our management staff learned a great deal through the process and are putting those lessons learned into everyday practice. Our call center staff was energized by earning the Center of Excellence Certification. We all take a great deal of pride in this accomplishment and are eager to keep improving our customer service experiences."
John Harcourt, 2nd VP Client Servicing and Operations, Allied Solutions

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CallTallk Online Radio Show

Topic: Don't Believe the Myths About Social Media and Call Centers
  • Myth 1: Social Media Doesn't Affect Customer Service
  • Myth 2: There's No ROI for Social Customer Service
  • Myth 3: My Customers Aren't on Twitter
Speakers: Host: Bruce Belfiore, CEO of BenchmarkPortal &
Guest Speaker: Dr Natalie Petouhoff, Social Business Strategist and ROI Expert
Date: Listen to the archive here

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