Call Center Social Media and Search Engine Optimization (SEO) Audit and Strategy Package

"Deflect costly calls through Social Media applications and to your website"

BenchmarkPortal now offers Social Media/SEO Audit that leads to a strategy for how call centers should implement or improve both. Unlike other companies that just focus on Social Media, BenchmarkPortal combines its vase knowledge of call center best practices with its new Social Media experts to help deflect your calls to Social Media applications and your website. Take our free Call Center Social Media and SEO audit to see how you are doing and where you can save money.

To start your Social Media/SEO audit, please enter your url:

The BenchmarkPortal Call Center Social Media and Search Engine Optimization (SEO) Audit and Strategy Package gives you the tools to:

• Reduce Phone Calls
• Eliminate Hold Time
• Resolve customer issues immediately
• Engage directly with customers
• Provide 24/7 availability to customers
• Reach broader audiences
• Increase employee satisfaction
• Increase customer satisfaction

It is our goal to assess your company's current activity with Social Media and how it is influencing your customer satisfaction and customer support. Our team will perform a social media audit that will evaluate forums, blogs, video, twitter, Facebook, RSS, newsfeeds, comments, photos, quotes, and product reviews. We then generate and implement a strategy to resolve the current inefficiencies that cause customer and employee dissatisfaction. The traceable nature of online engagement between the customer and your brand makes it possible to understand how to meet client needs systematically.

Social Media Audit includes:

• In-depth Analysis of your company's current activity with social media
• A score for your company based on your current social media activity
• Custom reports on the social media "buzz" in your industry
• Competition Analysis
• KPI custom reporting and Analysis
• List of recommended strategies to help improve your Social Media status and customer support
• List of recommended strategies on how to better use Social Media to cut the cost of Call Center time and calls.

In addition to our BenchmarkPortal Social Media and Strategy, we also audit your SEO and rectify the deficiencies in your content and strategy. Below are some of the issues that may need to be addressed or added to your current strategy. A more extensive list will be provided and resolved by our SEO/Social Media Analysis.

SEO Recommended Strategies (may include):

• Google Local and Yahoo Local Listings
• Yahoo Site Explorer Sitemap
• Google XML Site Map
• Website Source Code Review
• Keyword Analysis
• Keyword Profile
• Competition Analysis
• Incoming Link Analysis and Strategy
• 5 Press Release Sites
• 20 Article Submission sites
• 50 Directory Submission Sites Including DMOZ
• Optimized PDF Document about Company and Services Designed for Search Engines
• HTML Site Map
• Google Site-Map Submission
• Yahoo Site Map Submission
• Source Code Optimization
• Home Page Optimization
• Source Code Optimization
• Image Optimization
• Meta Tag Optimization
• Page Title Optimization

With Social Media, you will see dramatic cost reductions in your customer calls and a new unprecedented level of customer satisfaction. SEO will continue to improve your website's online visibility and increase traffic. Both of our services give you a broader reach into the online community, and improve the integrity of your company.

To start your Social Media audit, please enter your url:

For more information please contact us at 1-800-214-8929 ext 1 or email us at sales@benchmarkportal.com