As you may already know, your reward for completing our survey is a FREE COPY of the survey report within two weeks of the survey close in exchange for your time. Please select the survey(s) you would like to participate in and you will be asked to sign-in or create an account to participate in the One Minute Surveys. Once registered you will have access to the survey.

Call Center Survey Reports

Since 1995, BenchmarkPortal has become the recognized industry leader for research and analysis of contact center topics. Much of our research and analysis is embodied in our One-Minute Survey Reports. Here you will find a constantly expanding library of 63 survey reports providing in-depth insights and findings on a wide array of contact center industry topics including:

• Workforce Management
• Agent Coaching & Monitoring
• Agent Recruiting, Hiring, Training and Coaching
• Cost/Benefits of At-Home / Virtual Agents
• Hosted vs. In-House Technology
• Key Performance Indicators for Voice, Email, & Chat contact channels
• IVR Automation & Utilization Trends
• Handling Foreign Language Calls
• Customer Satisfaction
• Research of Symbol Usage in Contact Centers
• Costs of Multi-Point vs.. All-In-One Solutions
• and more...