Dear Community Member,
April 13th 2010 10am PST/ 1pm EST
A Breakthrough from BenchmarkPortal!
Announcing "instant benchmarking" - - with even greater benefit to you as a manager. Introducing a "systems sensing" technology that allows you to send data directly from your systems to the BenchmarkPortal / Center for Customer-Driven Quality database, and receive information-rich
benchmarking reports on a monthly basis WITHOUT the time and effort you currently devote tobenchmarking.
This allows you to monitor your performance against your industry on a regular basis, to stay abreast ofyour position. The reporting package will help you to track your journey on our proprietary PerformanceMatrix, and will provide you with focused initiatives to improve your competitive performance over time.
This webinar is sponsored by Primas, leader in the new touchware technology an innovative solution that enables real-time and historical tracking of ACD, CTI and IVR metrics without the need for integration with your overall IT systems. This allows you to get valuable information fast, without having to wait months or years to get approval and action from your IT people.
Find out about this emerging best practice way to monitor your competitive metrics, save money for your center, and increase quality for your customers. It will be the essential new management tool for 2010.
Presenters:
Bruce Belfiore, Senior Research Executive
Center for Customer-Driven Quality,
Purdue
Research ParkPurdue University
Mike Mastro President & CEO, Primas
Event Info:
Date: April 13th
Time: 10 am PT/ 1 pm ET
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