On-Site Contact Center
This contact center agent training course has been created by Dr. Jon Anton, who pioneered agent training techniques in the customer contact industry. Aimed squarely at front-line agents, this course provides the tools and techniques needed to succeed in developing your agents.
We’ll help you with training, designed to help the skills and professional capabilities of your Contact Center personnel. Our training offers comprehensive classes that can be presented on your site and customized to fit your needs. The program is designed to focus on improving the skills needed to add value to job performance and exceed customer expectations.
The class size is controlled to maximize the personal experience and impact. Classes are small enough for one-on-one interaction with the instructors, yet large enough to share experiences and encourage peer learning.
Revolutionizing Contact Center Capabilities
The overall approach is to address core competencies and skill sets in a comprehensive manner. BenchmarkPortal training treats Contact Center agents and team leaders as critical and highly valued resources, developing their leadership abilities. This helps you enhance your overall value to the business. The result: better-trained professionals with improved abilities to solve problems and adapt to change.
Enhancing Agent Performance and Self-Worth
Throughout the class, agents are shown that they are much more than just a body in a cubicle. They learn how to enhance their performance and understand why it is important to do so. By improving skills, agents can increase profits, enhance the value of the Contact Center and increase their personal value and loyalty to the company.
Students leave the course with a better understanding of the customer’s expectations each and every time they connect with an agent. Students also realize and appreciate the impact they have on a customer’s perception of service excellence. Through interactive exercises that include role playing, agents draw from their personal experiences to improve their skills. And they observe how critical an element their voice plays in the perception of service.
Our on-site call center training provides a cost-effective way to maximize your training, provide training in your call center, and cover the key challenges you need to address to successfully elevate your contact center to new levels of excellence.
- Save on employee travel cost
- Minimize time away from work
BenchmarkPortal can improve the performance of your customer service center – – and your career – – with BenchmarkPortal’s certification training!
- Value and Experience
- Quality Based on Data and Research
- Career Enhancement
- Community and Sharing
- Competitive Advantage
- 2-day course including complaint handling at client location
- Course materials and certificates
- Up to 15 people – with flexible options to meet your needs
- This is a certification course
Option To Personalize Call Center Training:
Our on-site call center training provides a cost-effective way to optimize training for your specific needs. Our expert instructors can work with you to ensure that the curriculum is geared toward your problems and aimed at attaining your goals — so that you can successfully elevate your contact center to new levels of excellence. A conference call will be set up to discuss and customize the training to your centers needs.
- Learn through action – in your center, using your data, using your center management tools and managing your resources
- Customize the learning experience by focusing on specific areas of interest