Top 100 Call Centers Contest & 17th Annual Call Center Benchmarking Study

​BenchmarkPortal would like to thank the companies who participated in our 17th Annual Call Center Benchmarking Study and Top 100 Call Centers Contest for centers located in North America. The 2012 contest closed on January 31, 2012. All entries submitted after January 31, 2012 will be included in our 2013 contact center contest.

Announcing The 2012 Top 100 Finalists:

BenchmarkPortal is internationally recognized as the premier research and educational organization for customer contact best practices. Thanks to your participation, our benchmarking surveys and reports have become the recognized data source for forward-looking managers around the world.

The ability to compare your company with your industry peers and then analyze the results is the best way to build your value as a call center and to continuously improve your service to customers. Benchmarking helps you to run a more effective and efficient call center. This allows for you to differentiate your company from your competitors and have the competitive advantage!

The Primary Reasons To Benchmark Your Call Center:

1. BenchmarkPortal has the largest database of call center metrics in the world and has been collecting data since 1995.
2. Benchmarking measures how well your organization is currently performing compared to your competitors and other top organizations in North America.
3. Identify the KPI's in your call center and learn how you can improve the company's bottom line.
4. Comparisons indicate competitive strengths and weaknesses, and help to overcome the typical barriers to change.
5. You can further magnify performance gaps by calculating the dollar value of poor performance and create a higher ROI.
6. One of the main benefits of benchmarking is to help you select the one initiative that commits a minimum amount of company resources to achieve the best performance goals and objectives. Said another way, benchmarking helps you select the "low hanging fruit" to improve your center.
7. Strengthen staff morale and confidence within your team to showcase their outstanding performance.
8. Showcase your achievement by marketing the Top 100 seal and build brand awareness.

Steps To Enter The Top 100 Call Center Contest:

1. Fill out the 12 KPI Benchmarking Survey - RealityCheck™ Survey
   • Online: 12 KPI Benchmarking Survey: RealityCheck
   • Word Version: 12 KPI Benchmarking Survey: RealityCheck
2. Submit your completed survey and we will send you a 22-page 12 KPI Benchmarking Survey report that benchmarks your company’s center against your industry ($500 value).
3. We will schedule a "readout" of your 12 KPI Benchmarking Survey with a BenchmarkPortal expert, who will review your data via a personalized webcast. During the readout, the expert will explain how the report works and review performance gaps compared with your industry. This will indicate what you are doing well and will identify areas to improve. It will also provide an idea of the money you could save by eliminating your negative performance gaps.
4. The 2012 Top 100 Call Center contest closed on January 31, 2012. All entries submitted after January 31, 2012 will be included in our 2013 Contact Center Contest.

How We Determine The Winners:

In order to win, your call center must be an inbound call center located in the United States or Canada. All Key Performance Indicators submitted will be cross-checked by our system and will also be reviewed and approved by a Certified Call Center Expert. The winner will be the center with the highest statistical values for efficiency and effectiveness, as computed by BenchmarkPortal's expert formula.

Top 100 Awards Will Be Given For Four Separate Categories:

1. Large Centers: 250+ agents
2. Medium Centers: 100 to 249 agents
3. Small Centers: 5 to 99 agents
4. Most Improved Call Center (Participation in last year's contest is required to be eligible for this award.)

First Place: $2000 to fund a celebratory event for their center will be awarded to the first place winners in the Large-, Medium-, and Small-sized call center categories.

Second Place: $1000 to fund a celebratory event for their center will be awarded to the second place winners in the Large-, Medium-, and Small-sized call center categories.

Third Place: $500 to fund a celebratory event for their center will be awarded to the third place winners in the Large-, Medium-, and Small-sized call center categories.

Most Improved Call Center: The center with the most improved data will be awarded the title of Most Improved Call Center.

As a Participant In The Contest You Will Receive The Following:

• A complete copy of your 22-page 12 KPI Benchmarking Survey - RealityCheck™ report and a full readout with a certified expert ($500 Value)
• Entry into contest for Most Improved Call Center (2012)
• All Top 100 companies from each group can purchase a trophy to commemorate the achievement and will receive a certificate announcing their accomplishment.
• All Top 100 companies from each group will have the opportunity to secure use of the Top 100 Seal on all marketing pieces including: Web site, social media, advertisements, print ads and press releases.

Sample of Past and Current Top 100 Call Center Contest Participants

Concordia Publishing House, GE, Metlife, Delta Dental, New York Life Insurance Company AARP, EyeMed, Ecolab Inc., AAA, Maximus, Ameritas Group, ACS-Fastrak, Hertz, Hyatt, University of Michigan, Best Western Intl., McKesson, Starwood Hotel & Resorts, and hundreds more...

For More Information Please Contact Us:
Online Contact Form
1-800-214-8929 Ext. 1
Sales@BenchmarkPortal.com