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Call Center Campus

Certification Training & Symposium

Call Center Campus Week

April 18-22, 2016 | New Orleans

BenchmarkPortal’s College of Call Center Excellence will hold its 2016 Call Center Campus Week, April 18-22 at Harrah's New Orleans. This annual, unique call center industry event presents an opportunity for attendees to get on the fast track to upgrade customer service and to drive their call centers’ performance to the top. Industry experts, along with BenchmarkPortal’s premier team of instructors, will lead and guide Pre-Symposium Workshops and the two-day Symposium, where we will explore call center challenges and emerging trends in the industry. The Symposium - unlike any other - features sessions and discussions to inspire innovative thinking and engage participants in exploring compelling avenues for advancing the call center industry. From the informative and inspiring sessions to the multiple networking opportunities, you'll walk away with the skills, connections and resources you need to take your career to the next level.

Pre-Symposium Workshops | April 18-20, 2016

  • Pre-Symposium Workshops: Call Center ManagementQuality Assurance, Workforce Management and Coaching for Performance workshops will equip you with the skill set that you need to improve your center's performance. The Management workshop takes place Mon-Wed. The Quality Assurance, Workforce Management and Coaching workshops takes place Tue-Wed.
  • Complimentary access to 2-Day Symposium on Thursday and Friday is included with your participation in our certification workshops.
  • Complimentary access to the Networking Reception: Enjoy complimentary drinks and hors d’oeuvres while networking.
  • Networking Breakfasts and Breaks: Get to know your peers throughout the week with continental breakfasts, coffee breaks and afternoon snacks.

Call Center Campus Symposium | April 21-22, 2016

  • Industry-Leading Guest Speakers: Listen to thought-provoking speakers share their insights on how their companies implemented successful programs that focus on improving customer experience.
  • Learning Sessions: Customer Satisfaction, Agent Satisfaction, Metrics, Technology and more...
  • “Hot Topic” Roundtable Discussions: Share business challenges, approaches and best practices on a number of hot topics among your peers.
  • Networking Reception & Awards Ceremony: Opportunity for you to meet meet new colleagues as you enjoy refreshments and light hors d'oeuvres in a relaxed, social setting. BenchmarkPortal will recognize centers that have placed in our Top 100 Call Center Contest, as well as centers which have achieved Center of Excellence status.
  • Networking Breakfasts and Breaks: Get to know your peers while enjoying buffet breakfasts and coffee breaks.

Attaining Excellence – Starting From Wherever You Are Today!

This conference relates to you where you really are, and gives you the information you need to move toward excellence. Everyone will find nuggets they can understand and afford, that will propel them to higher performance.

Is your center small, medium, large? Well-funded or begging for budget? Obsessed with efficiency metrics or with customer feedback? Focused on agent training and retention or on squeezing them as much as possible? Do you have nagging questions about whether your current practices are best-in-class?

Whatever your situation, you will find value in Call Center Campus 2016. We are devoting a lot of time and (high) energy to ensure everyone comes away with great, actionable information.

Click Here To Preview The Symposium Presentations & Learning Sessions

Click Here To Download The Event Brochure

Scroll down to preview the Pre-Symposium Workshops

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"Becoming a Call Center of Excellence can be a game changer for businesses. Fighting to keep customers in today’s economy is paramount to most companies and the Center of Excellence distinction has helped drive us to that end result. Going through this process yearly continues to challenge us to improve processes and service levels. The detailed process that BenchmarkPortal provides in comparing our data with a large peer group is unparalleled. At the end, you have a clear roadmap of what is working well and what needs focus and attention for improvement. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. This, coupled with a knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works."
ARAG GROUP