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"The certification process is well worth the time and effort. Our management staff learned a great deal through the process and are putting those lessons learned into everyday practice. Our call center staff was energized by earning the Center of Excellence Certification. We all take a great deal of pride in this accomplishment and are eager to keep improving our customer service experiences."
John Harcourt, 2nd VP Client Servicing and Operations, Allied Solutions

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CallTallk Online Radio Show

Topic: Agent Adherence: Managing FMLA in the Contact Center
Is your employee taking advantage of your medical leave policy or the Family Medical Leave Act?
Speakers: Bruce Belfiore, CEO of BenchmarkPortal & Guest Speaker: Tina Honkus, VP of MetLife
Date: Wed. Feb. 15, 2012
10am PT / 1pm ET
30-45 Minute Broadcast

CallTalk Radio