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Certified Call Centers of Excellence

Empowering exceptional customer contact experiences for organizations of all sizes.Brother center of excellence by BenchmarkPortalBenchmarkPortal Center of Excellence, TrialcardCertified Center of Excellence, Lincoln Financial Group by BenchmarkPortalQBE Center of Excellence by BenchmarkPortalBenchmarkPortal Center of Excellence, Birch CommunicationsBenchmarkPortal Center of Excellence AutoTrader.comOEConnectionBenchmarkPortal Center of Excellence, Alliance DataCertified Customer Service Center, MetLifeBenchmarkPortal Certified Call Center of Excellence, FAROCars.com a BenchmarkPortal Center of ExcellenceCertified Customer Service Center, Church Mutual Insurance GroupMcKesson Specialty HealthSouthern Fulfillment ServicesUnited Concordia Dental, Certified Center of Excellence    ARAG Center of Excellence By BenchmarkPortalWolters Kluwer  Sauder Woodworking, Center of Excellence by BenchmarkPortal  BenchmarkPortal Center of Excellence, Corporate Reimbursement Services  GE Capital Retail Bank - BenchmarkPortal Center of Excellence  Wolters Kluwer Health BenchmarkPortal Call Center of Excellence  Certified Customer Service Center, Proctor Financial    LCEC - Center of Excellence  Certified Customer Service Center, Canon USA   Certified Customer Service Center, Bright Horizons - Center of ExcellenceMcKesson Pharmacy Systems, BenchmarkPortal Center of Excellence   GE Capital Fleet Services, BenchmarkPortal Center of Excellence BenchmarkPortal Center of Excellence edmentum    Northern Virginia Community College Call Center of Excellence    Certified Customer Service Center, Eyemed Vision Care  Federal Reserve Bank of St. Louis - BenchmarkPortal Center of Excellence   Dayton Power & Light, BenchmarkPortal Center of Excellence   New York Life Center of Excellence by BenchmarkPortal    Revolv Certified Call Center of Excellence by BenchmarkPortal       Mayo Medical Laboratories Certified Center of Excellence by BenchmarkPortal    Certified Center of Excellence Health Net Federal Services       Delta Dental WI, BenchmarkPortal Center of ExcellenceDelta Dental AR, BenchmarkPortal Center of ExcellenceCertified Customer Service Center, Ameritas Group   BNSF Railway, BenchmarkPortal Center of Excellence  Panasonic BenchmarkPortal Call Center of Excellence   al hilal bank, BenchmarkPortal Call Center of ExcellenceAmerican Medical Association - Certified Center of Excellence by BenchmarkPortalFlorida Power and Light Center of Excellence by BenchmarkPortalE&J Gallo Winery Certified Center of Excellence by BenchmarkPortalAmerican Electric PowerCertified Customer Service Center, Teacher's Credit UnionEgis Projects Canada Center of Excellence by BenchmarkPortalCertified Customer Service Center,  MessaFarmers Insurance, Center of Excellence by BenchmarkPortal

"Becoming a Call Center of Excellence can be a game changer for businesses. Fighting to keep customers in today’s economy is paramount to most companies and the Center of Excellence distinction has helped drive us to that end result. Going through this process yearly continues to challenge us to improve processes and service levels. The detailed process that BenchmarkPortal provides in comparing our data with a large peer group is unparalleled. At the end, you have a clear roadmap of what is working well and what needs focus and attention for improvement. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. This, coupled with a knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works." Angela Ballantine, Director, Customer Care, ARAG GROUP

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"Becoming a Call Center of Excellence can be a game changer for businesses. Fighting to keep customers in today’s economy is paramount to most companies and the Center of Excellence distinction has helped drive us to that end result. Going through this process yearly continues to challenge us to improve processes and service levels. The detailed process that BenchmarkPortal provides in comparing our data with a large peer group is unparalleled. At the end, you have a clear roadmap of what is working well and what needs focus and attention for improvement. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. This, coupled with a knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works."
Angela Ballantine, Director, Customer Care, ARAG GROUP

 

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