BenchmarkPortal's Industry reports, America's richest source of call center information. They provide independent, accurate, comprehensive, and up-to-date research.
Our 12 Key Performance Indicator Industry Benchmark Reports include a more limited number of metrics, derived from our entry-level RealityCheck(TM) benchmarking survey.
Within this report you will find:
- Tables of key classification characteristics,
- A table of KPIs that indicate the Industries efficiency (or productivity elements),
- A table of KPIs that indicate the Industries effectiveness (or quality),
- Aggregated tables of multichannel KPI averages for All Industries,
- Formal Customer Satisfaction collection process,
- Our glossary of terms and definitions.
Contact Center Metrics Included in The Reports:
Click On a Report Below To Purchase:
- Computer Industry Benchmark Report
- Consumer Products Benchmark Report
- Financial Services Benchmark Report
- Government Benchmark Report
- Media and Publishing Benchmark Report
- Retail Benchmark Report
- Telecommunications Benchmark Report
- Travel and Hospitality Benchmark Report
For questions or more information, contact us today in one of the following ways:
- Online: Email Us Today
- Call: 1-800-214-8929 Ext. 1