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BenchmarkPortal Announces Call Center Campus Week Nov. 5-9, 2012, in Las Vegas

Call Center Campus Week Includes Call Center Training, Certification Workshops and Symposium. “Improving Customer Service & Loyalty” is the theme for this year’s Call Center Campus Week.

Santa Barbara, CA (PRWEB) July 03, 2012

BenchmarkPortal’s College of Call Center Excellence will conduct its Call Center Campus Week this Nov. in Las Vegas. At this annual, unique call center industry event, call center managers and decision-makers can attend certification workshops, sessions and discussions throughout the week. Industry experts, along with BenchmarkPortal’s premier team of instructors, will lead and guide classes and group discussions that explore the latest developments in the call center industry and engage participants of the best practices required to operate a profitable and reputable call center.

BenchmarkPortal intends that attendees gain new and practical insights, as well as strategies that contribute to their organizations’ strengths and sustainability. The training at the Call Center Campus should also enhance individual leadership skills of attendees. Call center leaders will have the opportunity to interact with their peers, learn how to raise their best practice skills to new levels, participate in discussions to inspire innovative thinking and explore compelling avenues for advancing the call center industry. Participants will walk away with incredible tools that can be immediately applied in their centers.

The Call Center Campus Certification Training will occur Nov. 5-7 and includes certification workshops, access to the two-day symposium to follow, benchmarking survey, networking breakfasts and breaks, and lodging. 
- Call Center Management Certification: Nov. 5-7, 2012 
- Call Center Workforce Management Certification: Nov. 6-7, 2012 
- Call Center Quality Assurance Certification: Nov. 6-7, 2012

The Call Center Campus Symposium on Nov. 8th and 9th involves industry-leading keynote speakers, learning sessions, ‘hot topic’ roundtable discussions, and a networking reception.

About BenchmarkPortal 
BenchmarkPortal’s founders pioneered the first contact center benchmarking study in 1995. Now custodian of the largest database of contact center metrics in the world, BenchmarkPortal is a leader in certification, training, consulting and research for the customer contact industry. Its team of professionals has gained international recognition for expertise and innovation in best practices. BenchmarkPortal’s mission is to help management optimize the performance of their center in terms of both costs and quality, encourage customer loyalty and build enterprise value. For more information on BenchmarkPortal please call 1-800-214-8929 or visit



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"Becoming a Call Center of Excellence can be a game changer for businesses. Fighting to keep customers in today’s economy is paramount to most companies and the Center of Excellence distinction has helped drive us to that end result. Going through this process yearly continues to challenge us to improve processes and service levels. The detailed process that BenchmarkPortal provides in comparing our data with a large peer group is unparalleled. At the end, you have a clear roadmap of what is working well and what needs focus and attention for improvement. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. This, coupled with a knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works."


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