CallTalk Air Date: Wed, June 13, 2012
Host: Bruce Belfiore, BenchmarkPortal
Join host Bruce Belfiore and James Trobaugh, Senior VP, CBRE Labor Analytics Group, and Mark Seeley, Senior Managing Director, CBRE Labor Analytics Group, as they discuss call center expansions and consolidations. Where should you locate your call center? Leading with labor analytics, CBRE executives reveal their unique insight and approach when addressing one of the biggest enterprise challenges moving forward - how to successfully implement solutions at the intersection of human capital and real estate.
Guest Host: James Trobaugh, Senior VP, CBRE Labor Analytics Group
As one of the founding partners and Senior Vice President of the CBRE Labor Analytics Group (LAG), Jim has spent the last 17 years developing a specialized practice within CBRE that has led to over 800 site and market evaluation assignments, touring more than 650 cities. Jim creates value, utilizing his expertise, relationships and broad base knowledge of site selection, transaction services and client advisory solutions for strategic planning, market assessment and portfolio optimization - all focused at the intersection of labor and real estate.
Guest Host: Mark Seeley, Senior Managing Director, CBRE Labor Analytics Group
As the Senior Managing Director for CBRE’s Labor Analytics Group, Mark leads the Labor Analytics Group consulting practice. Mark has practiced corporate location and labor analysis consulting for over a decade. He specializes in site selection, workforce strategy development, portfolio optimization, on-site labor assessment and economic incentive analysis and negotiations.