Two Magic Words That Equal Success
Two words reveal the secret of successful employee incentive programs: feedback and reinforcement. These are two of the four core tenets driving behaviors that affect KPI’s. Join Special Guest Bob Cowen from Snowfly on CallTalk to learn the best ways to utilize them to promote success behaviors in your center.
CallTalk Air Date: Wed, Sep 14, 2011
Host: Bruce Belfiore, BenchmarkPortal
Guest Speaker: Bob Cowen, Snowfly
Join host Bruce Belfiore & guest host Bob Cowen, Representative & Advisor for Snowfly, as they talk about employee incentives. Bob Cowen brings extensive knowledge and experience in the contact center industry. He has worked for start-ups as well as well-established companies, assisting them in finding new markets and expanding existing ones. His strengths include finding early-adopters for new solutions and he concentrates on assisting in a customer’s success. He is an expert in employee motivation and rewards systems. He holds a degree in business administration from Michigan State University and resides in Farmington Hills, Mich.