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Employee Morale

Ideas & Insights to Create an Outrageously Cool Culture

Becoming a great leader and inspiring others...in the turn and burn contact industry...is possible, and becoming a requirement. Chief Moral Officer - Kirk Weisler shares his techniques and ideas on employee involvement, engagement, and commitment.

CallTalk Air Date: Wed, Jan 5, 2011

Host: Bruce Belfiore, BenchmarkPortal

Guest Speaker: Kirk Weisler, Kirk Weisler
He shared his ideas and insights on how to create an "Outrageously Cool Culture" in the call center. In conjunction with that, he provided the four great stories/articles below - that will help you become a better leader and inspire those around you.

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"The certification process is well worth the time and effort. Our management staff learned a great deal through the process and are putting those lessons learned into everyday practice. Our call center staff was energized by earning the Center of Excellence Certification. We all take a great deal of pride in this accomplishment and are eager to keep improving our customer service experiences."
John Harcourt, 2nd VP Client Servicing and Operations, Allied Solutions

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