A Fresh Look At The At-Home Agent Concept
Would you like to add diversity, flexibility and experience to your workforce through at-home agents? After managing a call center for one of the largest insurance companies in the world, Dee Buell shares her thoughts on how at-home agents can become successful in almost any industry.
CallTalk Air Date: Wed, Jul 13, 2011
Host: Bruce Belfiore, BenchmarkPortal
Guest Speaker: Dee Buell, BenchmarkPortal
Join host Bruce Belfiore & guest host Dee Buell, Senior Business Consultant with BenchmarkPortal, as they talk about at-home agents. Dee Buell has over 20 years of call center management experience covering both inbound and outbound calls for service and sales. Currently, as a Senior Business Consultant, Dee focuses on quality management for both in-office and at-home operations. She has experience in building a Quality Management System that uses agent performance metrics, Customer Satisfaction analysis, and Customer Relationship Management (CRM) data to drive an effective and efficient customer experience. Until recently, she managed the quality and training teams for Metlife with a staff of 1200+ agents, both in-house and outsourced.