The IVR is a customers first contact with your business when calling in, so it is extremely important for it to start off well. Industry Expert Jay Minnucci joins us to talk about proper flow and design.
CallTalk Air Date: Wed, Apr 13, 2011
Host: Bruce Belfiore, BenchmarkPortal
Guest Speaker: Jay Minnucci, Service Agility
"The certification process is well worth the time and effort. Our management staff learned a great deal through the process and are putting those lessons learned into everyday practice. Our call center staff was energized by earning the Center of Excellence Certification. We all take a great deal of pride in this accomplishment and are eager to keep improving our customer service experiences."
John Harcourt, 2nd VP Client Servicing and Operations, Allied Solutions
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