Bruce Belfiore talks again with Lisa Courteau about tested techniques that you can use in your Quality Assurance program to make your supervisors "agent advocates" and motivate your agents to embrace behavioral changes. Join us for a lively and illuminating discussion of practical best practices in this important area of call center management.
CallTalk Air Date: Wed, Mar 16, 2011
Host: Bruce Belfiore, BenchmarkPortal
Guest Speaker: Lisa Courteau
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