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Site Selection

What does the research show are the key success factors?

Bruce Belfiore will interviews Kristin Beatty, site analytics specialist with CB Richard Ellis, on the key points to consider when selecting a contact center location. The session reveal's the latest research on site selection and the labor analytics which every manager should know before deciding on setting up at a new address.

CallTalk Show Date: Wed, Dec 8, 2010

Guest Speaker: Kristin Beatty

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"The certification process is well worth the time and effort. Our management staff learned a great deal through the process and are putting those lessons learned into everyday practice. Our call center staff was energized by earning the Center of Excellence Certification. We all take a great deal of pride in this accomplishment and are eager to keep improving our customer service experiences."
John Harcourt, 2nd VP Client Servicing and Operations, Allied Solutions

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