This is episode twenty-one (21) of seasoon one (1) for CallTalk.tv
CallTalk Air Date: Wed, May 26, 2010
Host: Bruce Belfiore, BenchmarkPortal
Guest Speaker: Kyle Gosnell, Interactive Innovations
"The certification process is well worth the time and effort. Our management staff learned a great deal through the process and are putting those lessons learned into everyday practice. Our call center staff was energized by earning the Center of Excellence Certification. We all take a great deal of pride in this accomplishment and are eager to keep improving our customer service experiences."
John Harcourt, 2nd VP Client Servicing and Operations, Allied Solutions
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