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Transitioning Customer Service Teams for Success with Generation Y

CallTalk, Transition Customer Service Teams For Success with Generation Y​CallTalk Air Date: Wed., October 17, 2012

Host: Bruce Belfiore, BenchmarkPortal

Guest Speaker: Kevin Childs, Senior Partner with OneSource Consulting and acting Contact Center Practice Leader with ManpowerGroup

Join host Bruce Belfiore and Kevin Childs, Senior Partner with OneSource Consulting and acting Contact Center Practice Leader with ManpowerGroup, as they discuss transitioning customer service teams for success with Generation Y. Your company can have a more engaged workforce, decreased attrition, increased customer satisfaction - - and produce positive financial impacts - - by placing a strong focus on redefining what development and growth means for Generation Y. Kevin Childs will discuss four critical pillars to consider to keep their attention and engagement.

Guest Host: Kevin Childs, Senior Partner OneSource Consulting

Mr. Childs co-authored the book Interpreting the Voice of the Customer, with Dr. Jon Anton of Purdue University. Mr. Childs is also the acting Contact Center Practice Leader with ManpowerGroup. With career experience built on human capital/staffing and on-demand/Software-as-a-Service (SaaS) and workforce optimization industries, he has held numerous executive leadership positions that have influenced the Contact Center, Customer Service and Help Desk Industries.

If you do not see the player above, visit the following link to listen to this CallTalk episode:  Click Here

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