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Workforce Management Advanced

How To Understand & Embrace Advanced Workforce Management

Workforce management is a white-hot topic for 2011. WFM expert Adam Cincoski joins us to talk about how to understand and embrace advanced workforce management as a key component of your success. Adam teaches the Workforce Management course for the College of Call Center Excellence and is one of the most knowledgeable people on the planet...really! So join us for this special WFM edition of CallTalk!

CallTalk Air Date: Wed, Jan 12, 2011

Host: Bruce Belfiore, BenchmarkPortal

Guest Speaker: Adam Cincoski, OptumHealth

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"The certification process is well worth the time and effort. Our management staff learned a great deal through the process and are putting those lessons learned into everyday practice. Our call center staff was energized by earning the Center of Excellence Certification. We all take a great deal of pride in this accomplishment and are eager to keep improving our customer service experiences."
John Harcourt, 2nd VP Client Servicing and Operations, Allied Solutions

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