CallTalk Air Date: Wed., February 13, 2013
Host: Bruce Belfiore, CEO, and Ed Poorbaugh, Manager Support Center Operations and Supplier Support, Sysco Business Services
WFM - Where Workforce Management Meets Workforce Morale: Lessons You Can Use
Scheduling in a Call Center is very complex. Ed will share best practices on how to staff for OT and those undesirable shifts, as well as great ideas on ways to motivate the Representatives. Representatives are more than a resource to handle the work, they are an asset, and Ed will share ways to show them they are genuinely appreciated.