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CallTalk Schedule

CallTalk Schedules

Upcoming CallTalk Shows - Live Stream Radio Schedule
Date/Time Topic Guest Speakers
Wed. June 12, 2013
10am PT/1pm ET		 Adding Sales to Your Customer Service Culture: How You Can Start Paying For Your Center in Three Months
Transitioning your call center from a typical “customer service” environment to a “sales” environment can be a challenging, however, in today’s competitive environment, it is critical to have everyone in your organization focused on upselling or cross selling products/services. My topic of adding sales to your customer service culture will provide you with strategies for making this transition and ensuring your call center is a revenue generator for your company. These strategies allowed our call center to begin to pay for our own operating expenses within three months, improved the morale of the employees and providing more opportunities for all center personnel.		 Susan Wolski, TXU Energy
Wed. July 17, 2013
10am PT/1pm ET		 TBD... Justin Robbins, Hershey
Wed. Aug. 14, 2013
10am PT/1pm ET		 TBD... Russell Rossi, New York Life
Wed. Sept. 18, 2013
10am PT/1pm ET		 VOC Steve Ellis, EyeMed
Wed. Oct. 16, 2013
10am PT/1pm ET		 Quality for Success Ed Poorbaugh, Manager Support Center Operations and Supplier Support

 

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Angela Ballantine, Director, Customer Care, ARAG GROUP

CallTallk Online Radio Show

Topic: Adding Sales to Your Customer Service Culture: How You Can Start Paying For Your Center in Three Months

Transitioning your call center from a typical “customer service” environment to a “sales” environment can be a challenging, however, in today’s competitive environment, it is critical to have everyone in your organization focused on upselling or cross selling products/services. My topic of adding sales to your customer service culture will provide you with strategies for making this transition and ensuring your call center is a revenue generator for your company. These strategies allowed our call center to begin to pay for our own operating expenses within three months, improved the morale of the employees and providing more opportunities for all center personnel.
Host: Bruce Belfiore, CEO, Dee Buell, Senior Consultant, BenchmarkPortal and Susan Wolski, TXU Energy
Date: Wed. June 12, 2013
10am PT/1pm ET