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College of Call Center Excellence Alumni

Certification Verification

Upon request BenchmarkPortal can provide employers with verification of completed certifications. Please email your request to Crystal Kay, Director of the College, crystal@benchmarkportal.com.

​Course Completion Letters

Upon request BenchmarkPortal can provide alumni with a letter that verifies your course completion. Please email your request to Crystal Kay, Director of the College, crystal@benchmarkportal.com.

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"Becoming a Call Center of Excellence can be a game changer for businesses. Fighting to keep customers in today’s economy is paramount to most companies and the Center of Excellence distinction has helped drive us to that end result. Going through this process yearly continues to challenge us to improve processes and service levels. The detailed process that BenchmarkPortal provides in comparing our data with a large peer group is unparalleled. At the end, you have a clear roadmap of what is working well and what needs focus and attention for improvement. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. This, coupled with a knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works."
Angela Ballantine, Director, Customer Care, ARAG GROUP

 

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