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Upcoming Events

Tuesday, July 15, 2014 - Thursday, July 17, 2014

Includes: 3-day workshop, breakfast and snacks, course handbook, site tour, certificate of completion and a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results.

Wednesday, July 16, 2014 - Friday, July 18, 2014

Includes live online workshop, certificate of completion, and a printable slide presentation.

Wednesday, July 23, 2014 - Friday, July 25, 2014

Includes live online workshop, printable slide presentation, certificate of completion, and an opportunity to complete a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results.

Tuesday, August 5, 2014 - Thursday, August 7, 2014

Includes: 3-day workshop, breakfast and snacks, course handbook, site tour, certificate of completion and a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results.

Wednesday, August 27, 2014 - Friday, August 29, 2014

Includes live online workshop, printable slide presentation, certificate of completion, and an opportunity to complete a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results.

Tuesday, September 9, 2014 - Thursday, September 11, 2014

Includes: 3-day workshop, breakfast and snacks, course handbook, site tour, certificate of completion and a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results.

Tuesday, October 7, 2014 - Thursday, October 9, 2014

Includes: 3-day workshop, breakfast and snacks, course handbook, site tour, certificate of completion and a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results.

Monday, November 10, 2014 - Friday, November 14, 2014

Registration Includes:

- 5 nights lodging at Planet Hollywood in Las Vegas
- Complimentary attendance to the Call Center Campus Symposium

- Welcome / Networking Reception with complimentary drinks and hors d’oeuvres
- Complimentary daily breakfast & snacks (lunch is open)
- Certification workshop
- Workshop handbook
- Certificate of completion
- Call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results.

Tuesday, November 11, 2014 - Friday, November 14, 2014

Registration Includes:

- 4 nights lodging at Planet Hollywood in Las Vegas
- Complimentary attendance to the Call Center Campus Symposium

- Welcome / Networking Reception with complimentary drinks and hors d’oeuvres
- Complimentary daily breakfast & snacks (lunch is open)
- 2-day workshop
- Workshop handbook
- Certificate of completion

Tuesday, November 11, 2014 - Friday, November 14, 2014

Registration Includes:

- 4 nights lodging at Planet Hollywood in Las Vegas
- Complimentary attendance to the Call Center Campus Symposium
- Welcome / Networking Reception with complimentary drinks and hors d’oeuvres
- Complimentary daily breakfast & snacks (lunch is open)
- Certification workshop
- Workshop handbook
- Certificate of completion
- Opportunity to complete a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results.

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"Becoming a Call Center of Excellence can be a game changer for businesses. Fighting to keep customers in today’s economy is paramount to most companies and the Center of Excellence distinction has helped drive us to that end result. Going through this process yearly continues to challenge us to improve processes and service levels. The detailed process that BenchmarkPortal provides in comparing our data with a large peer group is unparalleled. At the end, you have a clear roadmap of what is working well and what needs focus and attention for improvement. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. This, coupled with a knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works."
Angela Ballantine, Director, Customer Care, ARAG GROUP