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Upcoming Events

Tuesday, September 1, 2015 - Thursday, September 3, 2015

Includes: 3-day workshop, breakfast and snacks, course handbook, site tour, certification certificate and a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results.

Wednesday, September 16, 2015 - Friday, September 18, 2015

Includes live online workshop, printable slide presentation, certificate of completion, and an opportunity to complete a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results.

Wednesday, September 16, 2015 - Friday, September 18, 2015

Includes live online workshop, certificate of completion, and a printable slide presentation.

Tuesday, September 29, 2015 - Thursday, October 1, 2015

Includes: 3-Day course, workbook materials, a copy of Dr. Van Bennekom's book, Customer Surveying: A Guidebook for Service Managers, A survey project plan with exhaustive task list and time estimates, survey response rate calculator, lunch and refreshments and a post-class Questionnaire Quality Check consultation.

Tuesday, September 29, 2015 - Wednesday, September 30, 2015

Includes: 2-Day course, workbook materials, a copy of Dr. Van Bennekom's book, Customer Surveying: A Guidebook for Service Managers, A survey project plan with exhaustive task list and time estimates, survey response rate calculator, lunch and refreshments and a post-class Questionnaire Quality Check consultation.

Thursday, October 1, 2015

Includes: 1-Day course, workbook materials, a copy of Dr. Van Bennekom's book, Customer Surveying: A Guidebook for Service Managers, An Excel workbook that supports Chi-Square analysis and Top-Box scoring, including Net Promoter Scoring®, lunch and refreshments.

Tuesday, October 6, 2015 - Thursday, October 8, 2015

Includes: 3-day workshop, breakfast and snacks, course handbook, site tour, certification certificate and a call center benchmarking survey/report with a web-ex style presentation of your benchmarking results.

Wednesday, October 14, 2015 - Friday, October 16, 2015

Includes live online workshop, printable slide presentation, certificate of completion, and an opportunity to complete a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results.

Wednesday, November 4, 2015 - Friday, November 6, 2015

Includes live online workshop, printable slide presentation, certificate of completion, and an opportunity to complete a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results.

Wednesday, November 4, 2015 - Friday, November 6, 2015

Includes live online workshop, certificate of completion, and a printable slide presentation.

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"Becoming a Call Center of Excellence can be a game changer for businesses. Fighting to keep customers in today’s economy is paramount to most companies and the Center of Excellence distinction has helped drive us to that end result. Going through this process yearly continues to challenge us to improve processes and service levels. The detailed process that BenchmarkPortal provides in comparing our data with a large peer group is unparalleled. At the end, you have a clear roadmap of what is working well and what needs focus and attention for improvement. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. This, coupled with a knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works."
ARAG GROUP