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Upcoming Events

Wednesday, February 3, 2016 - Friday, February 5, 2016

Includes live online workshop, certificate of completion, and a printable slide presentation.

Wednesday, February 3, 2016 - Friday, February 5, 2016

Includes live online workshop, printable slide presentation and a certificate of certification.

Wednesday, February 10, 2016 - Friday, February 12, 2016

Includes live online workshop, printable slide presentation and a certificate of certification.

Tuesday, March 8, 2016 - Thursday, March 10, 2016

Includes: 3-day workshop, breakfast and snacks, course handbook, site tour, and a certificate of certification.

Monday, April 18, 2016 - Friday, April 22, 2016

Includes:

Complimentary attendance to the Call Center Campus Symposium

Networking reception with complimentary drinks and hors d’oeuvres

3-day certification workshop

Complimentary daily breakfast & snacks (lunch is open)

Course handbook

Certificate of certification

Monday, April 18, 2016 - Friday, April 22, 2016

Includes:

Complimentary attendance to the Call Center Campus Symposium

Networking reception with complimentary drinks and hors d’oeuvres

2-day training workshop

Complimentary daily breakfast & snacks (lunch is open)

Course handbook

Certificate of completion

Tuesday, April 19, 2016 - Friday, April 22, 2016

Includes:

Complimentary attendance to the Call Center Campus Symposium

Networking reception with complimentary drinks and hors d’oeuvres

2-day certification workshop

Complimentary daily breakfast & snacks (lunch is open)

Course handbook

Certificate of certification

Tuesday, April 19, 2016 - Friday, April 22, 2016

Includes:

Complimentary attendance to the Call Center Campus Symposium

Networking reception with complimentary drinks and hors d’oeuvres

2-day certification workshop

Complimentary daily breakfast & snacks (lunch is open)

Course handbook

Certificate of certification

Tuesday, April 19, 2016 - Friday, April 22, 2016

Includes:

Complimentary attendance to the Call Center Campus Symposium

Networking reception with complimentary drinks and hors d’oeuvres

2-day training workshop

Complimentary daily breakfast & snacks (lunch is open)

Course handbook

Certificate of completion

Thursday, April 21, 2016 - Friday, April 22, 2016

Includes:

Attendance to the Call Center Campus Symposium

Networking reception with complimentary drinks and hors d’oeuvres

Complimentary daily breakfast (lunch is open)

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"Becoming a Call Center of Excellence can be a game changer for businesses. Fighting to keep customers in today’s economy is paramount to most companies and the Center of Excellence distinction has helped drive us to that end result. Going through this process yearly continues to challenge us to improve processes and service levels. The detailed process that BenchmarkPortal provides in comparing our data with a large peer group is unparalleled. At the end, you have a clear roadmap of what is working well and what needs focus and attention for improvement. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. This, coupled with a knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works."
ARAG GROUP