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Upcoming Events

Tuesday, March 17, 2015 - Thursday, March 19, 2015

Includes: 3-day workshop, breakfast and snacks, course handbook, site tour, certification certificate and a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results.

Wednesday, April 8, 2015 - Friday, April 10, 2015

Includes live online workshop, printable slide presentation, certificate of completion, and an opportunity to complete a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results.

Wednesday, April 8, 2015 - Friday, April 10, 2015

Includes live online workshop, printable slide presentation, certificate of completion, and an opportunity to complete a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results.

Tuesday, April 14, 2015 - Thursday, April 16, 2015

Includes: 3-day workshop, breakfast and snacks, course handbook, site tour, certification certificate and a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results.

Wednesday, May 6, 2015 - Friday, May 8, 2015

Includes live online workshop, certificate of completion, and a printable slide presentation.

Tuesday, May 12, 2015 - Thursday, May 14, 2015

Includes: 3-day workshop, breakfast and snacks, course handbook, site tour, certification certificate and a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results.

Wednesday, June 3, 2015 - Friday, June 5, 2015

Includes live online workshop, printable slide presentation, certificate of completion, and an opportunity to complete a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results.

Tuesday, June 9, 2015 - Thursday, June 11, 2015

Includes: 3-day workshop, breakfast and snacks, course handbook, site tour, certification certificate and a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results.

Wednesday, June 17, 2015 - Friday, June 19, 2015

Includes live online workshop, printable slide presentation, certificate of completion, and an opportunity to complete a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results.

Tuesday, July 7, 2015 - Thursday, July 9, 2015

Includes: 3-day workshop, breakfast and snacks, course handbook, site tour, certification certificate and a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results.

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"Becoming a Call Center of Excellence can be a game changer for businesses. Fighting to keep customers in today’s economy is paramount to most companies and the Center of Excellence distinction has helped drive us to that end result. Going through this process yearly continues to challenge us to improve processes and service levels. The detailed process that BenchmarkPortal provides in comparing our data with a large peer group is unparalleled. At the end, you have a clear roadmap of what is working well and what needs focus and attention for improvement. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. This, coupled with a knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works."
ARAG GROUP