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Upcoming Events

Tuesday, April 15, 2014 - Thursday, April 17, 2014

Includes: 3-day workshop, breakfast, lunch and snacks, course handbook, site tour, certificate of completion and a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results.

Wednesday, April 23, 2014 - Friday, April 25, 2014

Includes live online workshop, printable slide presentation, certificate of completion, and an opportunity to complete a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results.

Tuesday, May 13, 2014 - Thursday, May 15, 2014

Includes: 3-day workshop, breakfast and snacks, course handbook, site tour, certificate of completion and a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results.

Wednesday, May 21, 2014 - Friday, May 23, 2014

Includes live online workshop, certificate of completion, and a printable slide presentation.

Tuesday, June 10, 2014 - Thursday, June 12, 2014

Includes: 3-day workshop, breakfast and snacks, course handbook, site tour, certificate of completion and a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results.

Wednesday, June 25, 2014 - Friday, June 27, 2014

Includes live online workshop, printable slide presentation, certificate of completion, and an opportunity to complete a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results.

Tuesday, July 15, 2014 - Thursday, July 17, 2014

Includes: 3-day workshop, breakfast and snacks, course handbook, site tour, certificate of completion and a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results.

Wednesday, July 16, 2014 - Friday, July 18, 2014

Includes live online workshop, certificate of completion, and a printable slide presentation.

Wednesday, July 23, 2014 - Friday, July 25, 2014

Includes live online workshop, printable slide presentation, certificate of completion, and an opportunity to complete a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results.

Tuesday, August 5, 2014 - Thursday, August 7, 2014

Includes: 3-day workshop, breakfast and snacks, course handbook, site tour, certificate of completion and a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results.

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"Becoming a Call Center of Excellence can be a game changer for businesses. Fighting to keep customers in today’s economy is paramount to most companies and the Center of Excellence distinction has helped drive us to that end result. Going through this process yearly continues to challenge us to improve processes and service levels. The detailed process that BenchmarkPortal provides in comparing our data with a large peer group is unparalleled. At the end, you have a clear roadmap of what is working well and what needs focus and attention for improvement. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. This, coupled with a knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works."
Angela Ballantine, Director, Customer Care, ARAG GROUP