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Management Certification
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| Location Details | Date | Price |
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Las Vegas, NV Hosted at the Palms Casino Resort |
Feb. 28, 29, Mar. 1, 2012 |
$1995 |
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Phoenix, AZ Hosted at the AAA Center + Includes a Site Tour of AAA |
Mar. 20-22, 2012 |
$1995 |
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Jacksonville, FL Hosted at a BenchmarkPortal Certified Contact Center |
Apr. 24-26, 2012 |
$1995 |
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Location To Be Determined Details Coming Soon! |
May 15-17, 2012 |
$1995 Registration Not Yet Available |
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Minneapolis, MN Hosted at General Electric + Includes a Site Tour of GE |
June 19-21, 2012 |
$1995 |
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San Francisco, CA Host Location To Be Determined |
Aug. 21-23, 2012 |
$1995 |
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Hamilton, NJ Hosted at the AAA Center + Includes a Site Tour of AAA |
Sept. 18-20, 2012 |
$1995 |
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San Diego, CA Host Location To Be Determined |
Oct. 16-18, 2012 |
$1995 |
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Call Center Campus Week Las Vegas, NV Details Coming Soon! |
Nov. 5-9, 2012 3 Day Training + Conference |
Registration Not Yet Available |
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On-Site Call Center Training |
3 Day On-Site Training |
Call sales for pricing 800-214-8929 Ext. 1 |
BenchmarkPortal offers one of the most highly regarded Certification programs in the country, led by the industry's top-rated instructors, with over 150 years combined experience. These courses will equip you with the skill set you need to improve your center's performance. You will be able to return to your business and drive effective change for your contact center and use best practice methods validated by BenchmarkPortal.
Our Call Center Management Certification course is composed of ten information-rich modules that include learning activity "case studies" that focus on practical problem solving and current call center best practices. The curriculum, which was originally developed by Dr. Jon Anton of Purdue University, has been expanded and updated by Bruce Belfiore, Dean of the College, Dayne Petersen, Lead Instructor, and their staff of industry experts. Typically participants include Call Center Managers, Directors and Vice Presidents. These courses will help you better manage your call center and strengthen relationships with other departments (for example: Marketing, MIS and telecommunications).
The Management Certification training course has drawn consistent praise from attendees. Our alumni network is our best source of referrals and testimonials.
BenchmarkPortal can improve the performance of your customer service center - - and your career - - with BenchmarkPortal’s certification training!
- Value and Experience
- Quality Based on Data and Research
- Career Enhancement
- Community and Sharing
- Competitive Advantage
Discover why BenchmarkPortal is the Best Call Center Training in the Industry »
Call Center Management Certification Training Course Agenda:
- Organizational Leadership
- Human Resources
- Quality Monitoring and Coaching
- Customer Satisfaction
- The Basics of Call Center Workforce Management
- Call Center IT Management
- Knowledge Management
- Caller Self-Service
- Analytics & Reporting
- Benchmarking
Workshop Includes Benchmarking Your Center and Entry Into the Top 100 Call Center Contest
One of the main things that separates our call center training from others is that we use benchmarking to demonstrate our best practices and training. BenchmarkPortal has the world’s largest database of call center metrics and all of our students participate in our call center benchmarking survey as part of this course. This complimentary call center benchmarking report and Web-ex style presentation of your benchmarking results provides your company with a snapshot of your call center vs. industry peers. No other call center training can offer this type of information.
- Benchmarking measures how well your organization is currently performing compared to your competitors and other top organizations in North America.
- Identify the KPI's in your call center and learn how you can improve the company's bottom line.
- Comparisons indicate competitive strengths and weaknesses, and help to overcome the typical barriers to change.
- You can further magnify performance gaps by calculating the dollar value of poor performance and create a higher ROI.
An additional benefit that you will gain by submitting your benchmarking data is an entry into this years Top 100 Call Center Contest (with completion of the web-ex style presentation). In order to win your call center must be an inbound call center located in the United States or Canada. All Top 100 companies from each group will have the opportunity to secure use of the Top 100 Seal on all marketing pieces and monetary prizes will be awarded to fund a celebratory event for the winning centers.
Discover more information about the Top 100 Call Center Contest »
This Course is Offered in the Following Formats:
Classroom Call Center Training
Call center managers love the combination of interactive classroom work plus personalized focus on individual needs and challenges!
- Class size allows one-on-one interaction with the instructors
- Network with your colleagues and industry peers during our group discussions
- Our classroom setting helps you stay focused on learning
- Take a break and get out of the office
- Learn from real-world experiences
- Participants return home with "takeaways" that will make a real difference to them and their centers
On-Site Personalized Call Center Training
Our on-site call center training provides a cost-effective way to maximize your training, provide training in your call center, and cover the key challenges you need to address to successfully elevate your contact center to new levels of excellence.
- Learns through action - in your center, using your data, using their center management tools and managing your resources
- Customize the learning experience by focusing on specific areas of interest
- Save on employee travel cost
- Minimize time away from work
Discounts:
Preferred Partner Discount: Center of Excellence Members 15% off.
Group Discounts: If you have 2 or more individuals that would like to take the call center training course please contact us for a group discount!
Online Contact Form | 800.214.8929 Ext. 1
Cannot be combined with other offers or discounts.
Previous Attendees:
View a sample of companies who have attended our courses »
Cancelation Policy
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