- Date:Aug 4 - 6, 2015
Santa Clara, CA at Santa Clara Family Health Plan
210 East Hacienda Ave
Campbell, CA 95008
Call Center Management Training
Updated Management Certification Curriculum! New & Improved Learning Modules Based on Customer Feedback!
At BenchmarkPortal’s Certification Training Courses, you will connect with the people you need to know so that you can be “in the know” regarding the call center industry. At our workshops, you will not only learn best practices and cutting edge trends as you benefit from the expertise of our training team – the most dedicated in the industry – but you will also enjoy valuable networking opportunities with your peers. You will share experiences with other call center professionals and learn how they meet daily challenges. You will learn how to implement improvements that will reduce cost and increase productivity. Don't miss this valuable opportunity to participate in training -- recognized worldwide -- that will prepare you to deal with the most important issues affecting your profession. With BMP training, you can make a difference at your company!
BenchmarkPortal offers one of the most highly regarded management certification programs in the country, led by the industry's top-rated instructors, with over 150 years combined experience. These workshops will equip you with the skill set you need to improve your center's performance. You will be able to return to your business and drive effective change for your contact center and use best practice methods validated by BenchmarkPortal.
Our Call Center Management Certification workshop is composed of ten information-rich modules that include learning activity "case studies" that focus on practical problem solving and current call center best practices. The curriculum, which was originally developed by Dr. Jon Anton of Purdue University, has been expanded and updated by Bruce Belfiore, Chancellor of the College, Jose Perez, Dean of the College, and their staff of industry experts. Typically participants include Call Center Managers, Directors and Vice Presidents. These courses will help you better manage your call center and strengthen relationships with other departments (for example: Marketing, MIS and Telecommunications).
Ten Modules Include:
- Leadership & Organization
- Data Analytics
- Human Resources
- Agent Satisfaction
- Customer Satisfaction
- Basic Workforce Management
- Quality & Call Monitoring
- Coaching For Performance
EARLY BIRD DISCOUNTS!
In-Person Courses:Take $$$ off - Register Early To Receive Discount
(Discount code shown on the course page, if it is no longer there, then it has expired)