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The College of Call Center Excellence

Call Center Management Certification

Call Center Management Training

Call Center Manager TrainingAt BenchmarkPortal’s Certification Training Courses, you will connect with the people you need to know so that you can be “in the know” regarding the call center industry. At our workshops, you will not only learn best practices and cutting edge trends as you benefit from the expertise of our training team – the most dedicated in the industry – but you will also enjoy valuable networking opportunities with your peers. You will share experiences with other call center professionals and learn how they meet daily challenges. You will learn how to implement improvements that will reduce cost and increase productivity. Don't miss this valuable opportunity to participate in training -- recognized worldwide -- that will prepare you to deal with the most important issues affecting your profession. With BMP training, you can make a difference at your company!

BenchmarkPortal offers one of the most highly regarded management certification programs in the country, led by the industry's top-rated instructors, with over 150 years combined experience. These workshops will equip you with the skill set you need to improve your center's performance. You will be able to return to your business and drive effective change for your contact center and use best practice methods validated by BenchmarkPortal.

Our Call Center Management Certification workshop is composed of ten information-rich modules that include learning activity "case studies" that focus on practical problem solving and current call center best practices. The curriculum, which was originally developed by Dr. Jon Anton of Purdue University, has been expanded and updated by Bruce Belfiore, Chancellor of the College, Dayne Petersen, Dean of the College, and their staff of industry experts. Typically participants include Call Center Managers, Directors and Vice Presidents. These courses will help you better manage your call center and strengthen relationships with other departments (for example: Marketing, MIS and Telecommunications).

EARLY BIRD DISCOUNTS!

In-Person Courses:Take $$$ off - Register Early To Receive Discount

(Discount code shown on the course page, if it is no longer there, then it has expired)

Newark, NJ - May 13 - 15, 2014

$1,995.00

  • Date:May 13 - 15, 2014
  • Location:

    Newark, NJ at E-ZPass Customer Service Center
    375 McCarter Highway
    Newark, NJ 07114
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Cincinnati/Mason, OH - Jun 10 - 12, 2014

$1,995.00

  • Date:Jun 10 - 12, 2014
  • Location:

    Mason, OH at EyeMed Vision Care - Luxottica Retail
    4000 Luxottica Place
    Mason, OH 45040
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Orange County, CA - Jul 15 - 17, 2014

$1,995.00

  • Date:Jul 15 - 17, 2014
  • Location:

    Orange County, CA at Oakley
    425530 Commercentre Dr
    Lake Forest, CA 92630
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Santa Clara, CA - Aug 5 - 7, 2014

$1,995.00

  • Date:Aug 5 - 7, 2014
  • Location:

    Santa Clara, CA at Santa Clara Family Health Plan
    210 East Hacienda Ave
    Campbell, CA 95008
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Dallas, TX - Sep 9 - 11, 2014

$1,995.00

  • Date:Sep 9 - 11, 2014
  • Location:

    Dallas, TX at Edmentum
    2425 N. Central Expressway
    Suite 1000, Dallas, TX 75080
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Annandale, VA (Near D.C.) - Oct 7 - 9, 2014

$1,995.00

  • Date:Oct 7 - 9, 2014
  • Location:

    Annandale, VA at Northern Virginia Community College Customer Service Center
    7630 Little River Turnpike, Suite 410, Annandale, VA 22003
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Las Vegas, NV - MGR Cert at Call Center Campus - Nov 10 - 14, 2014

$2,650.00

  • Date:Nov 10 - 14, 2014
  • Location:

    Las Vegas, NV at Planet Hollywood
    3667 Las Vegas Boulevard South
    Las Vegas, NV 89109
    866-919-7472
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"Becoming a Call Center of Excellence can be a game changer for businesses. Fighting to keep customers in today’s economy is paramount to most companies and the Center of Excellence distinction has helped drive us to that end result. Going through this process yearly continues to challenge us to improve processes and service levels. The detailed process that BenchmarkPortal provides in comparing our data with a large peer group is unparalleled. At the end, you have a clear roadmap of what is working well and what needs focus and attention for improvement. Because of this, we have been able to develop plans each year to drive better results and better customer experiences. This, coupled with a knowledgeable staff, helps us to close the gaps and continue to achieve excellence in every area. Every call center out there should be doing this benchmarking process; we are proof that it works."
Angela Ballantine, Director, Customer Care, ARAG GROUP