Contact Center Training

Management Training

At BenchmarkPortal’s Certification Training Courses, you will not only learn best practices and cutting edge trends as you benefit from the expertise of our training team – you will also enjoy valuable networking opportunities with your peers. You will share experiences with other call center professionals and learn how they meet daily challenges. You will learn how to implement improvements that will reduce cost and increase productivity. You can apply your BMP training to make a real difference at your company!

BenchmarkPortal offers one of the most highly regarded management certification programs in the country, led by the industry’s top-rated instructors, with over 150 years combined experience. These workshops will equip you with the skill set you need to improve your center’s performance. You will be able to return to your business and drive effective change for your contact center and use best practice methods validated by BenchmarkPortal.

Our Call Center Management Certification workshop is composed of ten information-rich modules that include learning activity “case studies” that focus on practical problem solving and current call center best practices. The curriculum, which was originally developed by Dr. Jon Anton of Purdue University, has been expanded and updated by Bruce Belfiore, Chancellor of the College, Jose Perez, Dean of the College, and their staff of industry experts.

Typically, participants include Call Center Managers, Directors and Vice Presidents. These courses will help you better manage your call center and strengthen relationships with other departments (for example: Marketing, MIS and Telecommunications).

Ten Modules Include:

  • Leadership & Organization
  • Data Analytics
  • Human Resources
  • Agent Satisfaction
  • Customer Satisfaction
  • Basic Workforce Management
  • Quality & Call Monitoring
  • Coaching For Performance
  • Self-Service
  • Benchmarking

Call Center Training – Management Workshop Agenda:

  • Leadership & Organization
  • Data Analytics
  • Human Resources
  • Agent Satisfaction
  • Customer Satisfaction
  • Basic Workforce Management
  • Quality & Call Monitoring
  • Coaching For Performance
  • Self-Service
  • Benchmarking

BenchmarkPortal can improve the performance of your customer service center – – and your career – – with BenchmarkPortal’s certification training!

  • Value and Experience
  • Quality Based on Data and Research
  • Career Enhancement
  • Community and Sharing
  • Competitive Advantage

Discover why BenchmarkPortal is the Best Call Center Training in the Industry »

On-Site Personalized Call Center Training:

Our on-site call center training provides a cost-effective way to maximize your training, provide training in your call center, and cover the key challenges you need to address to successfully elevate your contact center to new levels of excellence.

  • Learns through action – in your center, using your data, using their center management tools and managing your resources
  • Customize the learning experience by focusing on specific areas of interest
  • Save on employee travel cost
  • Minimize time away from work

EARLY BIRD DISCOUNTS!

In-Person Courses:Take $$$ off – Register Early To Receive Discount

(Discount code shown on the course page, if it is no longer there, then it has expired)

Questions For BenchmarkPortal

13 + 15 =

Translate »