BenchmarkPortal is a leading company in Call Center Consulting, Call Center Training, and Call Center Benchmarking. Since its beginnings in 1995 under Dr. Jon Anton of Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world's largest call center metrics database in conjunction with the Center for Customer Driven Quality (Purdue Research Park, Purdue University). Now led by Bruce Belfiore, the BenchmarkPortal team of professionals has gained international recognition for its call center expertise and innovative approaches to Best Practices for the call center industry. BenchmarkPortal's activities include The College of Call Center Excellence, a leader in call center training and certification, and CallTalk.TV, the first on-line talk show specifically focused on the call center industry. Join our community today by benchmarking your call center with RealityCheck™ at our website. For a full listing of BenchmarkPortal areas of expertise, see:
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