IMPROVING CALL CENTERS WORLDWIDE

BenchmarkPortal is the source for Contact Center best practices with our Benchmarking, Education and Consulting services. Our mission is to help you run your center more efficiently and effectively.

Benchmarking Call Center benchmarking is relatively new and was first initiated at Purdue University by Dr. Jon Anton in 1995 with a grant from IBM. After six years of research, the Purdue database of almost one terabyte of performance metrics is constantly being enhanced by new participants, and is now outsourced for data management, maintenance, and information distribution to BenchmarkPortal, We are ... More »»

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We have many call centers apply to be certified. Only 10% of these actually make it to certification. We wanted to recoginize the following companies from their accomplishments in Becoming a Center of Excellence:

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Call Center Management Certification:
- Seattle, WA Plus site tour of Community Health Plan of Washington
  Aug 10, 2010 to Aug 13, 2010
- Indianapolis Power and Light
  Sep 21, 2010 to Sep 24, 2010
- Atlanta, GA plus tour of the Governor`s Office of Customer Service and the City of Atlanta Department of Watershed Management
  Oct 12, 2010 to Oct 15, 2010
- Denver, CO Plus tour of American Family Insurance
  Nov 2, 2010 to Nov 5, 2010
- Houston, TX plus tour at the Reliant Energy Customer Care Call Center
  Dec 7, 2010 to Dec 10, 2010
- Austin, TX - plus tour of Austin, 311 Center
  Mar 8, 2011 to Mar 11, 2011
- Tampa, FL New York Life AARP Plus tour at the NYL facility
  Apr 19, 2011 to Apr 22, 2011
- AAA Mid Atlantic, Hamilton NJ (near Philadelphia)
  May 17, 2011 to May 20, 2011
Call Center Operations Management Certification:
- Seattle, Community Health Plan of Washington
  Aug 12, 2010
- Indianapolis Power and Light
  Sep 23, 2010
- Atlanta, GA
  Oct 14, 2010
- Denver, CO
  Nov 4, 2010
- Houston, TX
  Dec 9, 2010
- Austin, 311 Center
  Mar 10, 2011
- Tampa, FL, New York Life AARP
  Apr 21, 2011
- AAA Mid Atlantic, Hamilton NJ
  May 19, 2011
Call Center Performance Management Certification:
- Seattle, Community Health Plan of Washington
  Aug 13, 2010
- Indianapolis Power and Light
  Sep 24, 2010
- Atlanta, GA
  Oct 15, 2010
- Denver, CO
  Nov 5, 2010
- Houston, TX
  Dec 10, 2010
- Austin, 311 Center
  Mar 11, 2011
- Tampa, FL, New York Life AARP
  Apr 22, 2011
- AAA Mid Atlantic, Hamilton NJ
  May 20, 2011
Call Center Technology Management Certification:
- Seattle, Community Health Plan of Washington
  Aug 11, 2010
- Indianapolis Power and Light
  Sep 22, 2010
- Atlanta, GA
  Oct 13, 2010
- Denver, CO
  Nov 3, 2010
- Houston, TX
  Dec 8, 2010
- Austin, 311 Center
  Mar 9, 2011
- Tampa, FL, New York Life AARP
  Apr 20, 2011
- AAA Mid Atlantic, Hamilton NJ
  May 18, 2011
Call Center Workforce Management Certification:
- Seattle, Community Health Plan of Washington
  Aug 10, 2010
- Indianapolis Power and Light
  Sep 21, 2010
- Atlanta, GA
  Oct 12, 2010
- Denver, CO
  Nov 2, 2010
- Houston, TX
  Dec 7, 2010
- Austin, 311 Center
  Mar 8, 2011
- Tampa, FL, New York Life AARP
  Apr 19, 2011
- AAA Mid Atlantic, Hamilton NJ
  May 17, 2011

View all courses »»

IMPROVING CALL CENTERS WORLDWIDE

Call Center Management Certification:

Call Center Operations Management Certification:

Call Center Performance Management Certification:

Call Center Technology Management Certification:

Call Center Workforce Management Certification: