BenchmarkPortals Industry reports, America's richest source of Call Center information. They provide independent, accurate, comprehensive, and up to date research.
Indepth Industry Reports
Utilities - Industry Benchmark Report
Utilities - General Industry Benchmark Report
Our Utilities - General Industry Benchmark Report contains hundreds of call center best practices that reflect the aggregated responses of thousands of call center managers to 106 key performance indicators within the utilities industry…
Compensation Benchmark Report 2008
Compensation Benchmark Report 2008
Published in December, 2008, this report contains compensation information for three levels of management: - Agent Supervisors
- Call Center Managers
- Vice Presidents of Customer Service
The data are further dissected by:
Telecom. Industry Benchmark Report
Telecommunications Industry Benchmark Report - Our Telecommunications < br/> General Industry Benchmark Report contains hundreds of call center best practices that reflect the aggregated responses of thousands of call center managers to 106 key performance indicators within the Service/Landline,…
Telecom. - Wireless/Cellular Industry Benchmark Report
Telecommunications - Wireless/Cellular Industry Benchmark Report - Our Telecommunications
Telecommunications Technology Industry Benchmarking Report
Telecommunications - Technology Industry Benchmark Report - Our Telecommunications
12 KPI Industry Reports
Utilities Retail - Quarterly Benchmark Report
Utilities Retail - Quarterly Benchmark Report
Researchers at BenchmarkPortal, in conjunction with the academic staff at Center for Customer-Driven Quality at Purdue University have been collecting call center performance data since 1995. Although there are over 200 parameters to measure in a call center, only twenty-eight have been found...
Travel & Hospitality
Executive Summary Researchers at BenchmarkPortal, in conjunction with the academic staff at Center for Customer-Driven Quality at Purdue University have been collecting call center performance data since 1995. Although there are over 200 parameters to measure in a call center, only twenty-eight have been found to strongly correlate to...
Telecommunications Retail - Quarterly Benchmark Report
Telecommunications Retail - Quarterly Benchmark Report
Researchers at BenchmarkPortal, in conjunction with the academic staff at Center for Customer-Driven Quality at Purdue University have been collecting call center performance data since 1995. Although there are over 200 parameters to measure in a call center, only twenty-eight have been found...
Retail - Quarterly Benchmark Report
Retail - Quarterly Benchmark Report
Researchers at BenchmarkPortal, in conjunction with the academic staff at Center for Customer-Driven Quality at Purdue University have been collecting call center performance data since 1995. Although there are over 200 parameters to measure in a call center, only twenty-eight have been found to...
Media Quarterly Benchmark Report
Media Quarterly Benchmark Report
Researchers at BenchmarkPortal, in conjunction with the academic staff at Center for Customer-Driven Quality at Purdue University have been collecting call center performance data since 1995. Although there are over 200 parameters to measure in a call center, only twenty-eight have been found to strongly...
Facebook
LinkedIn
Blogger
RSS Feeds
Tweeter
