Mission Statement BenchmarkPortal is the source for Customer Relationship Management (CRM) best practices information for call centers. We are continually growing our database, already the world's largest, for call center metrics. We are extending both its national and international reach. We provide our data to call center managers via a series of unique and actionable reports. With these reports managers can: a) compare their performance against an appropriate peer group of call centers; and b) make optimal, fact-based decisions regarding capital investment, personnel, procedures, etc. Through our reports, as well as our leading edge research, we aim to contribute to the continual improvement processes of individual customer call centers, and ultimately to improve the performance of this vital sector as a whole, worldwide.

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