|
What will I learn?
|
- Methodology on benchmarking:
audit and assessment
- Collection data, with peer group
identification
- Input data into the BenchmarkPortal
database
- Interpretation of reporting results
including impact
- Recommendation for solutions
on performance gaps
- Converting performance gaps into
financial impact
- Performing additional ad hoc
queries for granular results
- Presentation tips to conduct
an audit with your client or center
|
| Half
day session... |
- Certified Benchmark Specialist
- Call Center Professionals: Managers or Vendors
- Half day 8:30 - 12:30 for four hours
|
| Full
day session... |
- Certified Call Center Auditor
- Call Center Industry Consultants
- Includes the Specialist session plus promotional marketing
- Requires an annual Agreement prior to class
- Full day 8:30 - 4:30
|
|
Who attends?
|
- Independent Consultants
- Consulting firm/Vendor with Call Center expertise
- Internal Call Center Business Analyst/Manager
|
|
Where?
|
- Held at various locations across the U.S. Call for a current
course schedule.
|
|
Enrollment?
|
|
|
Benefits?
|
- Affiliation in joining BenchmarkPortal's community
- Peer comparisons on Performance measures
- Unlimited ad hoc queries
- Access to our technical support hotline
- Just in time reports published by BenchmarkPortal
- Join initiatives as tel-advisor
- Web promotions
- Alumni chat
|
|
Inquiry
|
|
| |
