We invite you to join our International Benchmarking Community. We offer the following specifics for your consideration: Mission of the Community The mission of the International Benchmarking Community is to provide for its members: documented best practices regarding all aspects of customer service through the popular communication channels, namely, telephone, e-mail, and web-chat, answers to frequently asked questions regarding the implementation and management of all aspects of customer service contact centers, and education through seminars and Webinars regarding the optimal deployment of customer service contact centers. Description of Current Members The International Benchmarking Community currently has over 25,000 members in 28 different countries and 43 unique industries. Members' titles range from Vice Presidents of Customer Services to Quality Assurance Managers, to front-line supervisors of contact centers. The size of the contact centers range from 50 to 5,000 agents.

Free Membership Membership to the International Benchmarking Community is completely free. We ask only that you renew your membership annually to ensure that we have your most current contact information and contact center-specific performance data. Membership Benefits The key benefit of our community is confidential “information sharing.” Members are invited to participate in free benchmarking and our popular One Minute Surveys™. Our role is to compile the information from each of our members individually, aggregate the total data set, and then publish business intelligence that allows community members to operate more cost effective and efficient customer service contact centers. Our tag line is “All of us know more than anyone of us.” Click here to join!