Become the "Certified Benchmark Specialist" for your call center. If you are in charge of, or concerned about, the level of performance of your call center, then this is a must-attend workshop. You will learn how to do a performance gap analysis of your call center, complete with the size of each major gap and the cost of delivering poor service. Join us for this special benchmarking event and learn from peer group experiences to build your call center into a world-class profit center. At the completion of the workshop, you will receive a personalized certificate indicating that you qualify as a Certified Call Center Benchmark Specialist!

Learn more about this service. You will learn: What call center performance data best lends itself to benchmarking How to enter your data into the BenchmarkPortal database. How to select a peer group of similar call centers to benchmark. How to interpret the results from the BenchmarkPortal benchmark report. How to calculate your gaps in performance. How to select improvement initiatives based on performance gaps. The ideal amount of time for this class is 4 hours. Schedule